Ulasan Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your feedback. We’re delighted to hear that you enjoyed our central location, making it easy to explore Cambridge on foot, and that you found our breakfast plentiful and varied.We also appreciate your comments regarding valet parking and the dinner menu. Your feedback has been shared with our Food & Beverage team as we continually review our offerings and guest experience.Thank you again for staying with us, and we hope to welcome you back to Hilton Cambridge City Centre in the future.Kind regards, Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your review.We’re delighted to hear that you found our location very convenient and that the cleanliness of the hotel met your expectations. We appreciate your comments regarding the reception experience and the deposit, which is a standard pre‑authorisation to cover any incidental charges during the stay. Your feedback has been shared with our team to help improve clarity and communication at check‑in.It’s great to know that our breakfast and restaurant teams provided excellent service, and we truly appreciate your recommendation. We hope to welcome you back to Hilton Cambridge City Centre again soon.Kind wishes, Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your review.We’re delighted to hear that you enjoyed our central location, found it easy to walk to nearby attractions, and appreciated the convenience of the surrounding dining options. It’s also great to know that you found our team welcoming, enjoyed the buffet breakfast, and felt comfortable in the hotel.Thank you for sharing your experience, and we hope to welcome you back to Hilton Cambridge City Centre again soon.Kind regards,Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your feedback. We’re pleased you enjoyed our central location, modern facilities, and breakfast, especially the plant‑based yoghurt option. We appreciate your kind comments and hope to welcome you back again soon.Kind regards,Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how upsetting this must have been.Regarding the fire alarm, we sincerely apologise for the disruption. While we appreciate how inconvenient this was, the alarm was activated as part of our safety systems, and our team was required to fully investigate to ensure the safety of all guests. Thankfully, there was no fire.In relation to the late check‑out request, we have reviewed this with our management team who spoke with you at the time. We were aware that you wished to extend your stay from check‑in; however, due to the hotel being fully booked, we were unfortunately unable to offer a late check‑out. We were not aware of your hospital visit at the time. Please be assured that we always try to accommodate late check‑out requests whenever availability allows.We regret that this stay did not meet expectations and appreciate you bringing these concerns to our attention.Warm regards,Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your lovely review. We’re delighted to hear that you found the room spacious and family‑friendly, enjoyed our convenient location near King’s College and the shopping area, and appreciated having a comfortable place to return to after a day of sightseeing. It’s also great to know you enjoyed our breakfast.We truly appreciate your feedback and hope to welcome you and your family back again soon.Warm regards,Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your review and for your continued loyalty — we’re truly delighted to be your go‑to place whenever you visit.We’re so pleased to hear that you enjoy our excellent location and that you consistently choose to stay with us. We also understand your comment regarding pricing during the graduation period, as this is a particularly busy time of year, and we appreciate your understanding.Thank you again for your kind feedback, and we look forward to welcoming you back very soon.Kind regards,Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your lovely review.We’re delighted to hear that you were very satisfied with your stay and appreciated our excellent location, room standards, breakfast, and nearby shopping options. Thank you for choosing Hilton Cambridge City Centre — we look forward to welcoming you back again soon.Kind regards, Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your lovely feedback.We’re delighted to hear that you enjoyed our central location, found the room spacious and clean, and appreciated the amenities provided. We’re also glad to know the nearby dining options added to your experience.Thank you for staying with us, and we hope to welcome you back to Hilton Cambridge City Centre again soon.Kind regards, Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your feedback.We’re pleased to hear that you otherwise had a good stay. We completely understand your point regarding WiFi — please do note that WiFi is free of charge when you are a member of Hilton Honors. Signing up is quick and free, and it allows guests to enjoy complimentary internet access during their stay.We appreciate you bringing this to our attention and hope to welcome you back again soon.Kind regards,Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your feedback.We’re pleased to hear that you had a good stay and enjoyed our very convenient location. We appreciate your comments regarding the fridge and bathroom slippers. While these are not standard in all rooms, a mini fridge and slippers are available on request, subject to availability, and our team is always happy to assist.Thank you for staying with us, and we hope to welcome you back again soon.Kind regards, Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed our fantastic city-centre location, found the hotel clean, and appreciated the welcoming atmosphere.It’s wonderful to know that you had a good stay with us, and we hope to have the pleasure of welcoming you back to Hilton Cambridge City Centre again soon.Kind regards, Hilton Cambridge City Centre

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you very much for your kind review.We’re delighted to hear that you enjoyed our excellent central location, facilities, and service. Your recommendation truly means a lot to us, and we hope to welcome you back to Hilton Cambridge City Centre again soon.Kind regards,Hilton Cambridge City Centre