Hotel berhampiran Centre Nautique de Cancale, Cancale

Super séjour Je suis venue avec mon fils nous avons été ravis une literie au top un petit déjeuner avec beaucoup de choix difficile de ne pas trouver son bonheur ! Le café est excellent Les chambres sont propres La propriétaire est charmante est le monsieur qui été là le matin est très sympathique aussi Et bien sûr la piscine ! Quelle plaisir de pouvoir se détendre le soir !

Lovely small hotel in super location, within walking distance of ramparts; restaurants and shops. Friendly service throughout. Room was snug but modern decor. On 4th floor so very light. Don't rely on the lift if you're in a hurry!

The young lady on the reception was lovely and helpful. The location is great within a lovely area.

Tout le personnel est adorable et au top : accueil, restaurant, bar, tous les services, les chambres impeccables et confortables, le spa vraiment très agréable pour se détendre, sans oublier la situation de l'hôtel face à la mer et les restaurant des 7 Mers toujours d'une grand qualité, bien qu'un peu déçue cette année sur le choix des plats. Sinon un seul reproche : il serait vraiment souhaitable que la Direction trouve une solution pour les ”pots” de séminaire, de ne plus les faire au bar où il y a les clients de l'hôtel qui viennent se détendre, c'est vraiment insupportable...un soir nous étions 4 pour prendre l'apéritif pour fêter tranquillement un anniversaire, on ne s'entendait pas parler, le lendemain, dernier soir, de nouveau un séminaire...c'est vraiment un gros défaut et cela m'est arrivé plusieurs fois. Je pense vraiment qu'il faut trouver une solution, à priori je ne suis pas la seule à penser cela. Merci d'avance à la Direction penser à la tranquillité de ses clients ! Sinon, absolument rien à dire sur tout le reste, j'adore l'hôtel du Nouveau Monde et j'espère pouvoir y revenir comme chaque année. Merci à toute les équipes.

I was on a roadtrip with my friend through Normandy, and our final hotel destination was going to be Kyriad Prestige in Saint Malo. We booked via booking.com and arrived early evening. Upon check-in met by kind staff - who mentioned we needed to pay upon check-in for the full stay. We were surprised, as this was not mentioned anywhere in our booking confirmation and we mentioned we would prefer to pay upon check-out. Then the mood of the staff changed and we were told that we had no other option than to pay. We were taken aback by this attitude, but opted to pay. We were tired after a long day behind the wheel. Our double room did have twin beds - but faced a loud street - so we were given a different room upon request. Here the staff was helpful. The new room faced the pool - also meaning it had a terrace straight below the only window with ongoing noise from guests. Most annoying was the air conditioning system which presented itself with a not so nice high pitch all day and night. It was warm those days and we closed the window and relied on the aircon - except - this needed activation by reception staff and could only be set at 22 degrees (not much help if you need cool air). For various reasons, we did not feel comfortable at the Kyriad Prestige and as we had a flexible booking, we opted to check out early and find another hotel. Now the fun began. We checked with staff in the evening to confirm that it was ok to check out the next day without suffering any additional costs. This was confirmed - we just needed to make sure to check out before noon. Next morning we checked out - and had stayed there 1 night (out of a total of 5). We asked to get the other 4 nights refunded, as we had pre-paid. This was a HUGE fuss - and caused a lot of heated debate - as the staff told us this was only possible if we gave them a notice from our banks, stating our account numbers, swift codes etc. This is by the way against the Kyriads own terms and conditions and not in accordance with the EU GDPR rules of data protection. Staff kept ademant that a refund could not be made via our credit cards and that only the supervisor could decide on refunds. Now this was a Sunday, and the supervisor was going to be in on Monday - so we said we would return Monday to speak with her. Until then, we asked for and received confirmation, that the Kyriad would not charge us for more than the 1 night we stayed there. On the Monday morning, checking our credit card accounts, it became obvious that the Kyriad did in fact charge us for the whole 5 nights. We made our way to Kyriad to talk to the supervisor and where fully ”armed” with terms and conditions, regulations and documentation evidence. When we met the supervisor, she greeted us friendly and professionally. She mentioned that she new our case and that we needed a refund for 4 nights. Not a problem and the refund could be made directly to our credit card. The supervisor explained that sometimes the staff woul