Chateau de La Caze

The chateau is in a magnificent position at the bottom of a steep gorge and next to a river. It. Is a 13th century chateau completely unspoiled from the outside. On arrival we could find nobody at all so wandered around for 15 minutes until we heard voices. Our room was in the converted maison in the grounds and was very spacious, with a sitting area inside, a balcony and modern bathroom and toilet. There is a very pleasant pool just by this additional maison, with plenty of shade, trees and parasols. Getting a drink before dinner was challenging as despite the barman being there he seemed uninterested in providing 2 G&Ts and took 3 requests before we got enough ice. Dinner was a disaster, apart from the 5 wasps that buzzed us constantly, the veal was an undercooked lump, and there were very unpleasant looking smears of purple beetroot purée and orange carrot purée, with what appeared to be small blobs of poo but may have been anchovy in view of their saltiness. The Sancerre wine was dreadful despite the price, and after 1 glass each we left it for whoever wanted it! The owner needs to spend time here tasting the meals provided, and get someone with the necessary to provide a decent wine list. These are my husband's comments and he is a hotel manager with 50 years experience and also was a Michelin Guide inspector.

It’s a great location but in late June 2023 when we stayed there were so many flies around the food. And the staff did little to protect the food in the breakfast buffet area from them. Apart from the flies it was a wonderful location.

Whilst the location and views are stunning, the service left a lot to be desired. There was a huge problem with flies at dinner, every diner was complaining, but the staff just didn’t care and said there was nothing they could do. There were no fly traps to be seen and yet flies were crawling over the buffet breakfast the next day. My husband asked for his steak saingnant (rare) and it was at least medium. They refused to do anything about it, and basically told him he was wrong. The waitress was bordering on rude. I can’t fault the rooms, fantastic deep bath that’s great for two, with nice but not special toiletries. The pool area is lovely, but the hot tub which used to be free is now €38/30m per person! And there are strict signs about one pool towel only per person. That doesn’t welcome a guest paying a hefty room rate.

A beautiful old chateau in a stunning location. The hotel interior and rooms are splendidly authentic. Aside from a tiny bathroom (which I can forgive in the interests of authenticity) our suite was spacious, clean and comfortable with a lovely private terrace overlooking the river. There are pleasant grounds with access to the pool and walks along the river in which you can swim. You can also arrange for kayaks directly from the hotel. But this is a 4 star hotel with prices to match but in some respects it falls woefully short. During our 3 day stay, we saw no evidence of any management. There was no welcome, no introduction to the hotel or its facilities nor any offer to assist with our bags. Whilst not rude or unpleasant, some staff were quite scruffy and it was difficult to identify who worked there. There was engineering work being undertaken at the side of the hotel, but there was no apology for the noise and disruption in such a serene location. Strangely there was no menu displayed anywhere, neither at the hotel entrance to nor the restaurant. We quickly discovered why. The menu was somewhat unusual and not very appetising. Service was slow and we were not even given bread at the table until we asked for it. The food when it arrived was the most disappointing we have eaten in a French hotel of this standard and we have eaten in many 4/5 star hotels across France to be able to compare. The next morning we cancelled our table for the remainder of our stay.

Our Stay was perfecto!

Awesome castle in a breath taking location! Great food. Lovely pool!

Wonderful to stay at an hotel with so much history. Built in 14887 with fresco paintings and more. The outdoor swimmingpool was well kept and great to have a swim before dinner. There was a lovely big garden and outdoor safe parking. The buffet breakfast was very good and there was a beautiful view over the park.

(Photos only)

Nous avons passé deux nuits dans cet hôtel. C'est un lieu magnifique dans lequel certaines commodités manquent (comme la climatisation) mais je comprends tout à fait que le lieu n'appelle pas ce genre d'installation. Attention, pas d'ascenseur ni de douche dans les chambres. C'est dommage d'avoir une réception en milieu de couloir, isolée. Le poste perd tout son sens : pas d'accueil, ni de partage de sourire ! Nous avons dîné au restaurant et c'était un régal. les plats étaient délicieux et le personnel professionnel. C'est un lieu à découvrir tant dans son histoire, sa beauté et sa situation géographique.