Pengguna Tetamu
28 April 2024
This is a small hotel. There is only occasional cover at the reception. When we arrived we had to phone them and received a code for a key safe. We had to unlock the hotel entrance and found our room. It wasn’t the double room we booked but a twin room. Later we could swap into a double room but were told there is no breakfast despite us paying for it. The double room was ok but didn’t look like the one on their website. Every thing was super clean, but unfortunately that was the only good thing. There is building work going on, presumably in the bar/restaurant below which seemed to have been part of the hotel a long time ago. There was no noise during the day but at night until after midnight the drills and hammers came out. It really disturbed my sleep greatly. There was nobody at reception to ask so we called the number again next day. We booked initially for two nights but left after one. Our queries were met with disbelief (why would there be breakfast? And no they have not heard about any building work in the area). Despite only staying for one night, reporting the problem and checking out before 10am we didn’t get a refund for the second night. Please be cautious booking there, they might take advantage of you, or don't pay in advance as they don’t offer what’s on their website. Also pool was closed. No hair dryer in the room. The free parking is street parking. It’s more like a hostel not a hotel.
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