Hotel Home2 Suites by Hilton di Cape Canaveral

The staff checking in was nice. Very helpful and explained everything about cruise parking and shuttle (they cater to the cruisers very well). The outdoor pool and bar area is one of the nicest at a Hilton outside the resorts. We checked into our room and the TV in the bedroom didnt work. Called down to the front desk 3 times to no answer. Finally went down. They sent someone from maintenance up. He determined the TV was dead. Since he could not replace it they moved us down 2 floors to a different room. We packed up all our stuff and moved. When we got down there the bathtub looked like a crime scene. There was red dried spots all over the bottom of the tub and the covering on the tub floor was peeling off. Called down to the front desk again and let them know. Instead of waiting we walked down. As we came into the lobby we heard ”yeah they are complaining again”. Like having a working TV or a bathtub that didnt look like it was a CSI episode was too much to ask. The maintenance person went up to our room and came back down and immediately went into the back room. He came out a few minutes later and told us that obviously that bathtub should not be used, however, they didnt have another room. So we could stay in the bathtub horror room and then in the morning could go back to the first room and shower. We declined this and just went back to the original room and slept there. The maintenance guy did say that because of the trouble he just talked to the manager and they would comp our room. We stayed with the non-working TV and it was fine. The rub, however, is that the manager never did comp our room. We paid with Hilton points and they where never refunded. I reached out to Hilton, they said I had to call the hotel. Ive called the hotel twice and left messages and never heard back. Shame cause the hotel had potential but with there being two problems in two rooms and no follow-up on promises, not worth the trouble to stay there.