BEDBUGS!!! Please choose another hostel for your stay!!
Me and my sister checked in in the afternoon and thought everything went well. Then we went out to eat in the evening and came back around midnight. As I was laying in my bed I noticed a bedbug running in front of my face. So I took a picture and confronted the front desk. The receptionist was helpful and offered another room on a different level. But when we went into said room, there were bugs all over the sink and on the wall and also a cockroach. I am by no means a clean freak and have also slept in unclean places, but I draw the line at bedbugs. So I went back to the front desk and asked for a check out and a refund. They said they could not refund because Trip.com booked the wrong room type and that's why I should contact Trip.com directly to receive a refund. But she said then we would get our refund.
So we changed Hostels in the middle of the night and in the morning I contacted Trip.com, who told us they could only offer a refund, if the hostel said yes. I tried to initiate the refund, but as I was told, the hostel denied the refund. So I sent an email to the Hostel directly and asked for a refund, which they said they would agree with, I just had to do it over Trip.com. So again I tried to initiate the refund over Trip.com, but the Hostel Urban Hive Backpackers denied my refund again. So for my cancelled booking of two nights I didn't receive any refund. Normally there is no refund, which I understand, but due to hygienic standards not met and Bedbugs I would argue I should get maybe even a partial refund.
I would not recommend booking here.
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