Guest User
January 31, 2023
My mother and I were scheduled to stay at 21 Nettleton April 24-29, 2022, but we left after 2 nights. We stayed in the King Room. The Good: The room is large and has an amazing view. The concierge assistance with transportation and bookings is also excellent. The Bad: First, the room was not very clean. One of the hanging towels had dirt smudges on it. The bathtub and toilet each had some substance on them. As it was late at night when I discovered these deficiencies, I chose to clean the toilet and tub myself, and we avoided using any of their towels. Second, the owner has 3 cats running freely through the house which the manager told me afterwards “…are part of the estate. I’m sorry that you did not like them.” The cats jumped on the balcony and licked our breakfast plates, had to be forcibly removed from my chair at the dining table, and had to be forcibly removed from following us to our room. Third, the furniture is worse than dated. Any desire to lounge on the balcony was tempered by the fact that the furniture is badly stained, a feature made worse by the fact that the furniture is white. Some of the chairs in the room were also significantly stained.. Finally, the night manager told us that the rooms had no heat, something the day manager denied, but it forced me to spend a second night unable to sleep much because I was so cold. That was the last straw, and we left the following morning. The hotel will not refund us for the unused nights which were prepaid, but I have no regrets about leaving. Of the 3 hotels and 3 safari lodges we used during our 3 week stay in South Africa, this was the only one that we found to be unacceptable, a fact made worse by the prices charged.