Urban Oasis at the Four Seasons

The worst place I have stayed in. Broken filthy couch, dead plant, broken fridge light, broken deep freeze drawer, plastic "glasses", damaged linoleum, free coffee is a Ricoffy sachet;view out of dirty short curtains is a depressing unfinished broken old carpark

What a disaster! Booked 2 nights with Four Seasons 1706 through Lekkeslaap in Cape Town. We had wonderful assistance from Lekkeslaap and zero from this place. The day before we would have checked in, we messaged Four Seasons 1706 at 12 pm. We also have sent an email. No reply from the owner as to our requests / inquiries. The following morning at 7.30 am, we messaged again and complaining about the slow response. We then had an answer that they will look into the email that we have sent, also apologising for slow response. We the had to send two more messages to inquire what is the situation, and still await feedback. We also connected again with Lekkeslaap to follow up on the owner. Our decision was made to not go through with our stay and requested full refund. Someone from Four Seasons 1706 phoned us, trying to convince us to stay and also made mention that the lack of communication was inappropriate. We refused and asked full refund. Lekkeslaap then connected with us again and making mention that the owner will not do the full refund, and only half of it. Re the messages that we have sent, still no response and not even opened on watsap. That left us with loss of finances, bad experience with this place and having to look for other accommodation. We are thankful though to Lekkeslaap that assisted us throughout the whole process.

My room wasn’t clean enough and had a musty stench. The furniture is stained with food droppings from possibly previous stays. Underneath the bed had paper wrappers and basically dirt from previous stays I’d like to believe .Even the dark pieces of furniture had a thick layer or glossy like dirt .Big nice glass windows but again dirty. The only plus was the TV worked well netflix and all And the WiFi was seamless the bathroom was surprisingly clean so that was good. Also bear in mind the site says 200 rands security is required on arrival. I think they should say this is required before keys and access details are given. Coz it’s not requested for at check in. Why not put it in the initial charge. I found this highly inconveniencing as I was trying to catch a plane and requesting access details as my flight would be arriving late. Only to be receiving an invoice for payment. This term should be stated clearly. Would I be staying here again or recommending it? Probably not. I feel you can get a much more decent place for this value.