Hotel berhampiran BASTION SAINT-MARTIAL, Carcassonne

Un gran hotel con fantásticas vistas a Carcasonne. Jardín, terraza exterior y habitaciones muy grandes. Todas las habitaciones con máquina de café. Aparcamiento gratuito en la zona. Un cuatro estrellas muy recomendable

We booked two nights at this hotel for a group of friends travelling on motorbikes. The hotel has secure garage parking for a fee. The hotel is also close to the castle. Unfortunately the above are the only good points about this hotel and our experience staying there. Our room, although large and spacious, was dirty and very dated. There were no curtains at the windows, only external shutters. So you had no privacy in your room as other guests and members of the public could see in. Eg, the bathroom had a window facing the road. I found on check-in that the lady at reception was very rude. This theme continued during our stay. I can never understand why people who work in hospitality are like this. We were overcharged for our room. I booked 5 rooms for our party and we paid €50 more than everyone else for the same room. When I tried to explain this to the lady at reception, she just looked at me and said 'i know, too bad'. Beware mosquitos whilst staying, we received lots of insect bites whilst in our rooms. The sofa bed was supposed to have been made up in two of the rooms, however it wasn't. We requested this from reception, however on our return from viewing the castle found that the sofa bed had been made up, but we had no top covers (quilt or sheets!). The breakfast spread was very poor. It was buffet style, but with very few choices and items to eat. On two mornings the coffee ran out and the staff never brought out any more, even when requested. On offer was bread products, pre-wrapped cheese, yogurt and cereal. However as with the coffee, only a certain amount was on offer and when it ran out there was not more. NOTE: reception is not open all of the time, so you have a code to access the building. This can be a problem for guests checking in/ out. We will not stay here again, and I would advise anyone planning to stay in Carcassonne to choose another hotel.

Lovely hotel in the Carcassonne city. Very centrally located near the church. Superb breakfast. There’s a man at the concierge we spoke perfect English and was extremely friendly and helpful showing us around the hotel. There’s a cafe just next to the hotel selling lovely cakes and local produce , staff there was super helpful as well. You can watch the sunset at the hotel alfresco bar seating. One bad experience is we emailed the hotel multiple times to arrange for taxi to the hotel as we are arriving at the train station but there’s no response. We have to call them (expensive paid call as we do not have France line). It will be nice for them to offer transfer even if it’s paid

Clean room, comfortable bed, good bathroom. Kitchen particularly appreciated in times of COVID19 / curfew when all restaurant are closed past 6pm. This is the accommodation we were looking for... BUT... We arrived at Zenitude Carcassone past 5.00pm (before the 6.00pm COVID related curfew). The reception was closed and as far as I am aware, it is impossible to contact hotel staff past 5.00pm. We had received an email earlier in the afternoon with the different codes required to open a) the hotel gate, b) the hotel main door, c) the safe in which our key was hidden... All good so far. We checked ourselves in and reached our room, which was was pretty much as described on the Booking.com site with one BIG flaw though. Its window could NOT be open - which we found quite unacceptable in time of COVID19 given all COVID19 safety recommendations. With no one to call and curfew time approaching, we had no choice but ”hold our breath” and hope for the best for the next 7 days! We asked to change room on the second day and checked it out prior to confirming our stay. We tried to stay away from the staff considering the wearing of mask as an option. :-( Quite a disappointment given the current sanitary environment.

The hotel is nicely located near the enclosed city of Carcassonne - parking is in a secure and closed spot across the street from the hotel; The reception was small, but we were greeted with a nice smile. Our room was small, but sufficient for the night (we did make a reservation. Including the nice breakfast, with taxes the bill came to almost 160 euros. There is a small pool and we did not swim, but at least we lounged around the pool area. Overall it was also very clean.

We had an excellent stay at Kyriad. The room was as expected, basic but very clean. The breakfasts are buffet style, included are cereals, fruit, a variety of breads, ham, cheeses, bacon and egg. It filled us up for the day. Evening menu was limited but the food was very good. The pool was clean, and we had it to ourselves most evenings. As mentioned on previous reviews, its quite a walk into the Cite, and 20 euro's for a taxi, around 10 minutes if you have a car. However the location is handy for the autoroutes, if like us you want to explore the region. All the staff are very friendly and helpful. We would recommend Kyriad