Hotel berhampiran La Maison Hantee, Carcassonne

The location was perfect, the room was ok bathroom dirty hair on the floor and behind the door, plug stuck in bath so water wouldn’t drain. No Wifi connection. We were there for 2 days and asked for room to be cleaned and hair was not removed. The WiFi was an issue, no connection and reception just say we will reset it. Not acceptable to offer it when they clearly don’t have it in the rooms. Breakfast was great, pool area great. Other than that we enjoyed our stay. When checking out I raised all the comments again.

We booked a deluxe suite for just one night for the Sting concert. What a lovely room, large , separate lounge, huge bathroom and stunning views over the City. Really very comfortable with excellent facilities. Service was spot on if a little slow in the garden for pre concert drinks and a light supper, but they were extremely busy. Beautiful gardens and swimming pool in quite a magical setting. Sting even popped in for a drink after his concert! Breakfast was excellent , a huge choice including many gluten free items. Overall, perfect!

My family and I had an excellent stay at this hotel. The rooms were small but very clean and efficiently designed. The bathroom was large, modern, and comfortable. The viewpoint up at the terrace for all guests was spectacular. We did not have any complaints. If we were staying for more than one or two nights though, we would have found our family room to be a bit small, which is not unusual in France. We were just glad the family room had a separate bedroom for the kids. Elderly guests should note that the hotel does not have an elevator. I hauled two midsize suitcases up three flights of stairs with my wife egging me on saying “You look like Rambo, good job honey!” As you can imagine, I look like John Belushi and the walk up was not fun. We only stayed for one night, which is the norm for tourists in this area, and ended up using our suitcases for just one change of clothes, our toothbrushes, and some face creams. If we were doing this all over again, we would have just stuffed our backpack with what we actually needed and left the two suitcases in the trunk of our rental car. Parking is complicated but efficient. You have to drive to the free parking lot, which is a few hundred meters away from the hotel, then walk to the hotel for a few minutes to notify them that you have arrived. The hotel will instruct you to remove the barrier at the entry to the street and drive up. Then, you can drop off your suitcases and family, and if you are not used to parking in tight European spaces like us, the hotel will park your car for you. The cost of private hotel parking was reasonable compared to the rest of France. It is extremely efficient and convenient, and in exchange you get to stay in a historical area that is blocked off to cars. We were extremely appreciative of the hospitality of the hotel, especially the fact that the manager personally parked our car. We thought it would be a bit insulting to tip the man in cash for such valet parking services, and instead we decided to buy two bottles of wine and a bunch of cheeses next door. The specialty foods store next door belongs to the hotel and has wines, cheeses, and pates local to the Carcassonne area. All in all, we were very happy with our stay. Pro tip: Do not stress out if you cannot capture a decent photo of the entirety of the castle walls while visiting the historical site. The hotel terrace has a perfect view of the entire citadel. Watch your head twice, not once, when walking through the doors that lead to the panoramic terrace.

For those who want to spend their time exploring the walled city, this hotel is a 5-10 minute walk away. Parking is provided in two outdoor lots, but spaces are not monitored for those occupying more than one space and getting a space seems to be a matter of luck. Don’t count on the included parking being available or convenient. There is, however, sufficient room for large delivery trucks to arrive at 0200 to deal with laundry. That happens right outside hotel rooms so be prepared for an interrupted sleep. The rooms are spacious, clean and well equipped. The maintenance and housekeeping staff are friendly, helpful and responsive. The breakfast is a disappointment with few choices, uncomfortable seating, and staff that seems unhappy to be there. Do not eat dinner at the hotel. It is overpriced, with mediocre food and the same uncomfortable chairs and unhappy staff. Front desk staff is inconsistent, with some friendly and helpful and others bordering on rude and hostile. There are better choices, I think.

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O hotel muito bom, nada a reclamar. O problema foi a reserva que até sair do hotel não havia confirmado.

Hotel yang sangat menyenangkan dan harga yang sangat berpatutan. Kakitangan yang sangat prihatin dan profesional Saya cadangkan

Nice apartment with pool open 9-8, kitchenette, electro bikes to hire nearby, very friendly staff. Air con in rooms, blackout curtains and comfortable bed. Didn't eat there but it's an option. Otherwise there's a bakery down the road

L'accueil est très chaleureux. Le personnel est souriant et prêt à rendre service.