Hotel berhampiran Le Parc Australien, Carcassonne

We booked two nights at this hotel for a group of friends travelling on motorbikes. The hotel has secure garage parking for a fee. The hotel is also close to the castle. Unfortunately the above are the only good points about this hotel and our experience staying there. Our room, although large and spacious, was dirty and very dated. There were no curtains at the windows, only external shutters. So you had no privacy in your room as other guests and members of the public could see in. Eg, the bathroom had a window facing the road. I found on check-in that the lady at reception was very rude. This theme continued during our stay. I can never understand why people who work in hospitality are like this. We were overcharged for our room. I booked 5 rooms for our party and we paid €50 more than everyone else for the same room. When I tried to explain this to the lady at reception, she just looked at me and said 'i know, too bad'. Beware mosquitos whilst staying, we received lots of insect bites whilst in our rooms. The sofa bed was supposed to have been made up in two of the rooms, however it wasn't. We requested this from reception, however on our return from viewing the castle found that the sofa bed had been made up, but we had no top covers (quilt or sheets!). The breakfast spread was very poor. It was buffet style, but with very few choices and items to eat. On two mornings the coffee ran out and the staff never brought out any more, even when requested. On offer was bread products, pre-wrapped cheese, yogurt and cereal. However as with the coffee, only a certain amount was on offer and when it ran out there was not more. NOTE: reception is not open all of the time, so you have a code to access the building. This can be a problem for guests checking in/ out. We will not stay here again, and I would advise anyone planning to stay in Carcassonne to choose another hotel.

First the positives , hotel is in a great location and is ideal for visiting the castle and it is only a short walk into the town centre. The staff we encountered were very friendly and hard working . The decor is a bit strange with black and orange corridors and the rooms were dark . The cost of breakfast was 16 euros each ….. and although the lady who served us was very friendly the choice was very limited . The price of the drinks in the rooftop bar were also excessive , you expect to pay more in the hotel bar but I found the prices a bit over the top . So for somewhere to sleep , shower and explore this hotel is great but I would definitely dine elsewhere

Un gran hotel con fantásticas vistas a Carcasonne. Jardín, terraza exterior y habitaciones muy grandes. Todas las habitaciones con máquina de café. Aparcamiento gratuito en la zona. Un cuatro estrellas muy recomendable

Clean room, comfortable bed, good bathroom. Kitchen particularly appreciated in times of COVID19 / curfew when all restaurant are closed past 6pm. This is the accommodation we were looking for... BUT... We arrived at Zenitude Carcassone past 5.00pm (before the 6.00pm COVID related curfew). The reception was closed and as far as I am aware, it is impossible to contact hotel staff past 5.00pm. We had received an email earlier in the afternoon with the different codes required to open a) the hotel gate, b) the hotel main door, c) the safe in which our key was hidden... All good so far. We checked ourselves in and reached our room, which was was pretty much as described on the Booking.com site with one BIG flaw though. Its window could NOT be open - which we found quite unacceptable in time of COVID19 given all COVID19 safety recommendations. With no one to call and curfew time approaching, we had no choice but ”hold our breath” and hope for the best for the next 7 days! We asked to change room on the second day and checked it out prior to confirming our stay. We tried to stay away from the staff considering the wearing of mask as an option. :-( Quite a disappointment given the current sanitary environment.

Nous avons découvert cet hôtel par dépit en plus il se situe bord de route nous pensions être déçus mais pas du tout. Cet hôtel est très bien, propre, calme nous avons très bien dormi literie parfaite et personnel sympathique Petit déjeuner simple mais correct Je vous le conseil rapport qualité prix parfait Comme quoi les apprioris peuvent surprendre parfois

We had an excellent stay at Kyriad. The room was as expected, basic but very clean. The breakfasts are buffet style, included are cereals, fruit, a variety of breads, ham, cheeses, bacon and egg. It filled us up for the day. Evening menu was limited but the food was very good. The pool was clean, and we had it to ourselves most evenings. As mentioned on previous reviews, its quite a walk into the Cite, and 20 euro's for a taxi, around 10 minutes if you have a car. However the location is handy for the autoroutes, if like us you want to explore the region. All the staff are very friendly and helpful. We would recommend Kyriad