Truro

This was the second time we have stayed at this particular Premier Inn and we shall stay again in the future. Excellent service, the areas of the hotel we used were spotless and the bed was really comfortable. Food is excellent and staff very attentive.

Made to feel very welcome. Tracey and the staff realy did look after me throughout my stay. Handy to hsve the Beefeater restaraunt on site. Perfect location for mamy places to visit. Highly recomend the Premier Inn Truro. I upgraded to the Premier Plus room wich gives you that extra comfort .

Fantastic stay, 24/7 reception staff were always on-hand, friendly and helpful. We'd booked 2 back-to-back stays because of an error on our end and they were accommodating and sorted it with ease and clarity. Could not recommend highly enough!

PI Truro has become my go to in SW Cornwall now. I travel down for work every 9 weeks or so. Friendly, helpful reception. Lovely Premier Plus rooms. Quiet location. Beefeater offer excellent food, service and breakfasts. Can get busy but nothing is too much trouble for the amazing team in reception or the restaurant.

When we arrived check in was really easy and quick but when we got to our room it was freezing cold and no heated towel rail in the bathroom so that was really cold as well the room heating was a old heating unit very old it took three hours for the room to warm up the bath shower and taps are all very old rust around the taps it certainly needs a very big revamp certainly won’t be staying there again very disappointed

Booked for one night for convenience to the royal general hospital for admission in the morning. Arrived wanted to freshen up and no water reported to receptionist who said would check . We went and had something to eat in the beefeater to come back and was told the water was off due to a main problem. I asked the receptionist if she could provide water to drink as thats all my elderly mother could drink was told to bring a kettle down and where was she going to get water from bearing in mind she could of gone across to beefeater and get bottle water . 4 hours without water . Eventually when it came on realise 1 bath towel between two of us when reported it to reception was told they had plenty of towels should of gone down to reception why should we when the room should of been prepared . The staff on arrival was rude not bothered probably tired like the building . The bath dispenser was on the side of the bath and the saver tap was rediculas a trickle if you can call it that .witness a member of the cleaning Staff park in disabled bay . I contact customer service team and the supervisor wouldn’t speak to me on the phone left it to the customer advisor to explain the matrix said I could only have a good will payment back from both room absolutely shocking customer service . Maybe there spending money of advert certainly not customer service .