Hotel berhampiran Istituto Scienze Religiose S. Alberto degli Abati, Casa Santa

I have booked this hotel for a group of 15 and all I have to say is that we had an excellent experience. The staff was very professional and I must say extremely helpful. Breakfast was very good with plenty of options. Rooms were clean and spacious and most of all the location which is right in the centre of Trapani. Everything within walking distance. Special thanks goes to Daniele and Fabrizio (and all the rest of the staff) which made our stay unforgettable. Thank you.

We arrived at this hotel after driving from Cosenza 8 hours. Both my husband and I had colds. We also made this reservation 8 months ago. The young attendant at the check in counter wanted us to sign a bar stipend and write our visa number down. I refused to do that and she gave me a roll of her eyes and was indignant as if I had insulted her! She then proceeded to want to give us ”information” about the hotel--insensitive to the weary, sick travellers in front of her. I said ”no” and she took offense again and gave me one of those indignant shrugs of her shoulders and roll of her eyes as if I had just insulted her yet again. She then put us up in a lower level floor which we weren't happy about. We stayed in the lower level floor for one night. We were not happy about this and asked to stay in a higher level floor for all the other nights. The next morning two tired, weary travellers had to move all our stuff to a higher level floor. We had made this reservation 8 months ago. No consideration for that fact. Because we decided to stay in Trapani for an extra week and changed our plans of going to Pantelleria--due to our colds, we asked to stay in the same room at this hotel for the rest of the two weeks. At first they wouldn't let us stay in the same room. After much talking to the Director and the check in staff, which took a lot out of us as we both had colds still, they let us stay in the same room. The disrespect of their young staff, when we first arrived toward seniors and for putting us on the first floor instead of the higher floors, I asked for a discount on our hotel bill which they refused to do. The staff a this hotel is not accommodating, moreover they are rude, entitled, and treat foreigners with disdain.

Mutiara di hati Erice. Kemudahan yang indah, kakitangan yang cantik dan masakan yang lazat.

Everything excellent, parking available 8-24 only, what might be problem when needed to have car before 8.

Feels like being in an Agatha Christie novel: the style and drama of the converted church with glass antrium are amazing. So is the hospitality. Great value for money. Delicious breakfast and coffee. Lovely staff.