Ulasan Barceló Anfa Casablanca

Jawapan daripada Pihak Penginapan: Dear Darren , Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be simple, clean, and conveniently located near the main sights. We appreciate your compliments about our friendly staff and beautiful lobby.Regarding the noise from the Main Street, we apologize for any inconvenience this may have caused during your stay. We understand the importance of a peaceful night's sleep and will certainly look into ways to improve the soundproofing of our windows to minimize disturbances for our guests.Your comments regarding our service are valuable to us, and we apologize for any miscommunication regarding the umbrella request. We strive to provide exceptional service, and it's disappointing to hear that we fell short in this instance. Rest assured, we will address this with our reception team to ensure that we offer suitable alternatives and assistance to our guests, especially during inclement weather.We appreciate your constructive feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

Jawapan daripada Pihak Penginapan: Dear Guest , Thank you very much for your kind feedback.We're delighted to hear that you found the room spacious and conducive for work, with a comfortable bed to ensure a restful stay. It's great to know that our buffet breakfast and lunch offerings met your expectations with their variety and taste. Your enjoyment of the bar and live music is much appreciated, as we strive to provide a relaxing atmosphere for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Nabila KHAZRI, Guest Experience Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your opinion of your stay with us.We apologise if you were not informed of the minibar option before your arrival. We try to offer guests an easy booking alternative that is based on the most competitive price and then propose that they add any extra services they may require.We are, nevertheless, thrilled that you had a pleasant stay with us.We hope to see you again in the future. Kind regards,Nabila KHAZRI, Guest Experience Manager

Jawapan daripada Pihak Penginapan: Dear Guest , We would like to thank you for choosing our Barceló Anfa Casablanca hotel for your stay and for the time you spent telling us about your experience through our satisfaction questionnaire.We are delighted to read that we have met your expectations, and we pass on your comments to the whole team knowing that they will be a motivation to continue to do our job to the best of our ability and to offer unique and unforgettable experiences to our customers. We look forward to serving you again in the near future and assure you in advance of our best commitment to making your next stay a memorable experience.Best Regards Nabila Khazri Guest Experience ManagerBarceló Hotel Anfa Casablanca

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to review your stay.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We look forward to welcoming you back on a future occasion.Best wishes,Zineb BOUYA, Guest Experience Agent

Jawapan daripada Pihak Penginapan: Dear Guest,We appreciate that you took the time to share your experience with us.We are sorry that you were not entirely satisfied with your stay. We are always open to suggestions on how we might further improve, please feel free to contact me with more information.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Nabila KHAZRI, Guest Experience Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to review your stay.We are pleased to hear you enjoyed your stay and found your room comfortable. A message of satisfaction from a recent guest is always a reward and incentive for our staff to continue with their efforts to uphold our high standards.We look forward to welcoming you back on a future occasion.Best wishes,Nabila KHAZRI, Guest Experience Manager

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to give your opinion on our hotel. Your comments are very important to us. We are nevertheless happy that you enjoyed the breakfast, the location of the hotel and our facilities. It seems that you had a disappointing experience. The air conditioning in your room malfunctioned, which made your stay uncomfortable in very hot conditions. We completely understand how frustrating this situation may have been. We are sorry that the solution initially proposed did not meet your expectations. This does not reflect the level of service we strive to offer our customers. Please be assured that we take your comments very seriously and that checks will be carried out to prevent this type of incident from happening again in the future. Best Wishes KHALIF Zineb Guest Experience Supervisor

Jawapan daripada Pihak Penginapan: Dear Guest, We sincerely thank you for your positive feedback. We are delighted to read that you thoroughly enjoyed your stay with us and appreciated our wide selection of breakfasts as well as the quality of the food in our restaurant. We are also pleased that you found your room spacious and clean. Moreover, we are glad that our team was able to assist you by speaking Chinese. Your satisfaction is our greatest reward. We would be delighted to welcome you back again soon.Warm Regards,Zineb KHALIF - Guest Experience Supervisor

Jawapan daripada Pihak Penginapan: Dear Mr Feng, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your unpleasant experience during your stay. We strive to provide a high standard of service and regret that we did not meet your expectations.Regarding the unfortunate incidents you mentioned, we take such matters very seriously. While we encourage all guests to use the provided safety boxes to secure their valuables, we understand your concerns. We immediately contacted the judicial police to investigate the thefts, and the investigation is still ongoing. We are fully cooperating with the authorities to resolve this matter and ensure the safety and security of all our guests.We apologize for any inconvenience and frustration you experienced with our facilities and management. Your feedback is crucial for us to improve our services, and we will take your comments into consideration to make necessary improvements.We hope you will give us another chance to provide you with a better experience in the future.Best regards,

Jawapan daripada Pihak Penginapan: 尊敬的客人非常感謝您花時間分享您在卡薩布蘭卡巴塞羅安法酒店住宿的個人印象。我們始終歡迎反饋，因為這使我們能夠不斷改進為客人創造的體驗。此致敬意Nabila Khazri Guest Experience ManagerBarceló Hotel Anfa Casablanca

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you very much for your kind feedback.We're thrilled to hear that the central location of our hotel contributed to the convenience of your visit, allowing easy access to the vibrant shopping district and iconic landmarks such as the Hassan II Mosque. It is gratifying to know that you found our hotel to be of great value and that the quality exceeded your expectations, reflecting our commitment to providing a memorable stay. We are also delighted that our efforts in maintaining the highest standards of cleanliness and service were recognized, ensuring your stay was comfortable and restful.We look forward to welcoming you back for another memorable experience.Best wishes,Nabila KHAZRI, Guest Experience Manager

Jawapan daripada Pihak Penginapan: Dear Guest , Thank you very much for sharing your experience with us. We regret to hear that you found the bed quality below your expectations, as we understand how essential a comfortable sleep is to an enjoyable stay.Please be assured that we take your comments seriously and are continuously working to improve our amenities based on our guests' feedback. Your observations will be shared with our team to help us enhance our guests' comfort and experience.We hope to have the opportunity to welcome you again and provide you with a stay that meets the highest standards of comfort and quality.Warm regards,