Hotel Cascais dengan Sarapan

Very poor service and customer care , complaints handling , good point is near the tourist spot

Everything about this hotel was exceptional. The room was wonderful, Deluxe room with Sea view. Clean and lots of extra treats, cakes and chocolates daily and mini bar stocked with non alcoholic drinks. The staff here are exceptional, friendly providing a first class service. The Evening meal in the restaurant was gourmet food at its best and the staff were very knowledgeable about the wines. The buffet breakfast was fantastic, plenty of choice. The hotel itself was beautiful, the location great, the parking was easy. The spa facilities were truly wonderful. I would definitely recommend this hotel. They have the right balance of providing luxury whilst being family friendly.

Tempat yang baik untuk perjalanan dan percutian, persekitaran di sekitarnya indah, anda boleh pergi ke tepi laut. Sarapannya banyak, biliknya besar dan kemudahannya lengkap. Perkhidmatan kaunter penerimaan tetamu sangat baik, memperkenalkan sumber pelancongan tempatan secara terperinci. Perlu memandu.

I Stayed here with 4 friends for 3 nights last week and we had the best time ever .. the rooms were amazing and worked with 2 sharing one suite and 3 of us another. We had so much space and 2 bathrooms for the 3 sharing. The hotel arranged transport from the airport to the hotel and then for our return journey. We were overwhelmed with how attentive ALL the staff were. From the breakfast team (breakfast was delicious ) to the pool staff who served cocktails, delicious rosè and lunch and moved sunbeds as needed and umbrellas to the reception team who couldn’t do enough plus recommending restaurants which were all fantastic. Then there’s the spa which was such a fun experience and my friend had a massage which she said was the best massage ever (she’s a massage expert) I couldn’t recommend this hotel more and cascais is a very special place

We stayed for 11 nights in room 98, a ground floor room opening onto the swimming pool. It had a bath with a powerful shower and good temperature. The bed was enormous and comfortable, and the air conditioning was very good. I think there are only two ground floor rooms, 98 and 96. 96 next to us, has a walk in shower and no bath. The staff were very friendly and efficient, but a stand out waitress was Catia: always smiling and went the extra mile to enrich our experience and all other guests. We had dinner in the restaurant 3 times. We got the impression, the menu did not change and although good quality, it was quite expensive compared to the local restaurants. We had lunch on the bar terrace every day bar one and it was excellent with many choices. We had a very enjoyable stay and would come again. One small quibble was that waiter service around the pool was erratic. Many times I had to go to the bar to order drinks. The waiters did not patrol the pool area as often as we would have liked. Also, used glasses were not cleared away in a timely manner. One bit of excitement, The couple in room 96 next to ours were well known actors. We sat on loungers next to them for 7 days along with another UK couple. Sadly, although my wife thought she recognised the lady next door she thought she may have been a dancer, not a film and TV star. We had long conversations about restaurants and where to go in Cascais. It was only after they had left, the other couple told us who the actors were. And no, I am not going to tell you who they are. At one point my wife asked the husband if she could ask a question about his wife. Looking back, he looked a bit perturbed. Was she going to ask about the actors the wife had worked with, ask for a selfie, quiz her on Hollywood or TV programs she had been in? But no, my wife asked him if his wife had ever been a dancer? The look on his face was of relief. She doesn't know who we are; we can just have a normal relationship. (His wife did ballet at school). Great stay, thank you Hotel Albatroz.

Great stay, perfect location , we loved it. It would be great if the breakfast buffet would change the type of food offered … only relevant for longer stays, the breakfast was ok

The thing about ”boutique” hotels is they often have limited rooms with little consistancy between them. Often the hotel is a former mansion or castle that has been converted to create the accomodations. The rooms featured on the website often look amazing but many of the rooms are often former butler's pantries or attic rooms the crazy aunt lived in with alll her cats so you have to be careful when booking. This place has some of that. Had we ended up in a former little closet room in the corner, we would not have been happy here. Fortunately we had booked the designer room with a balcony facing the ocean (210) which was fantastic to enjoy the ocean views. We moved the long bench from in front of the bed onto the balcony during the day to use as a sun lounger. Room was smaller but had tall ceilings and nicely remodeled. Comfy bed and nice bathroom with shower with all kinds of water options plus toilets had heated bidet hose. It is important to know that the pool area is seasonal due to the close proximity to the ocean and doesnt open until mid-April. During much of year it is closed as the North Atlantic waves thrash over the pool area filling it with dirty sea water. The hotel should state this on their homepage to avoid guests feeling a bit misled. I attached some pictures showing the pool area we had without any lounges and water looking like a sewer discharge. The weather we had was sunny and hot yet couldn't use the pool so felt frustrated. I'm a daily lap swimmer so had been hoping to use the pool in the mornings for my swims. The view of the ocean with the crashing waves against the rocks made the stay very relaxing. Also it is a nice short walk to town with wonderful views along the way. Additionally it is a beautiful walk or run to the west along the rock cliffs by the ocean. Truly magical location. The hotel itself was lovely and ecclectic with fun art throughout. Hotel staff was very nice and the included a quality breakfast buffet was tasty and plentiful. We had to leave in the middle of the night for a very early flight out. The manager had take away lunches for us which was a nice touch. We booked the hotel in part because it was part of the AMEX Platinum Hotel collection which comes with some additional benefits if you have the card. We had been to Lisbon many times but so glad we discovered Cascais this time. Certainly will be back.

O Hotel está muito bem localizado, bem arrumado e os quartos são de um tamanho ótimo. O pequeno almoço está bom para o conceito de um boutique hotel. Apenas dou 4 na limpeza, não é porque o quarto não estava limpo, ele estava bem limpo, mas apanhei alguns bicharocos a passearem, como uma lesma e uma aranha com tamanho simpático que era residente no wc. Mas adorei e voltarei 🥂

My stay wasn't the first time and I had a great reason to made it a 2nd time and for sure there will be a 3rd and more.....a little get away was planned and immediately I wanted it to be Onyria. Why? Cause I can't think of a better place than Onyria where everything is possible to make you feel pampered and be treated like a vip with their very best professional approach yet with a little personal touch that made me feel at HOME🩷 Like I said, there will be a 3rd visit and hopefully many more after that, escaping from the reality and having my ONYRIA (deam) as if being at HOME Thank you to the entire Onyria staff which made all the above possible 💖 Only rating 5 starts cause unfortunately that's the max TripAdvisor has available 🤣🤣

A very special place to stay; combination luxury hotel, art gallery, historical fort. It was a special treat to drive in through the front gate of a fortress to arrive at the door to this hotel. (Although it was confusing that the signage indicated ”Pousada” rather than ”Pestana” which made us wonder if we were at the right place. Staff was excellent; room was beautiful; breakfast was delicious; amenities were perfect. All in all, I would recommend this hotel to anyone visiting Cascais, especially if they are visiting for the first time. It's a short walk to the centre of town and the wide variety of restaurants, shops and beaches. How often does one get to stay in such a unique setting!!