Hotel Relais & Chateaux di Cascais

Very poor service and customer care , complaints handling , good point is near the tourist spot

Everything about this hotel was exceptional. The room was wonderful, Deluxe room with Sea view. Clean and lots of extra treats, cakes and chocolates daily and mini bar stocked with non alcoholic drinks. The staff here are exceptional, friendly providing a first class service. The Evening meal in the restaurant was gourmet food at its best and the staff were very knowledgeable about the wines. The buffet breakfast was fantastic, plenty of choice. The hotel itself was beautiful, the location great, the parking was easy. The spa facilities were truly wonderful. I would definitely recommend this hotel. They have the right balance of providing luxury whilst being family friendly.

Tempat yang baik untuk perjalanan dan percutian, persekitaran di sekitarnya indah, anda boleh pergi ke tepi laut. Sarapannya banyak, biliknya besar dan kemudahannya lengkap. Perkhidmatan kaunter penerimaan tetamu sangat baik, memperkenalkan sumber pelancongan tempatan secara terperinci. Perlu memandu.

I Stayed here with 4 friends for 3 nights last week and we had the best time ever .. the rooms were amazing and worked with 2 sharing one suite and 3 of us another. We had so much space and 2 bathrooms for the 3 sharing. The hotel arranged transport from the airport to the hotel and then for our return journey. We were overwhelmed with how attentive ALL the staff were. From the breakfast team (breakfast was delicious ) to the pool staff who served cocktails, delicious rosè and lunch and moved sunbeds as needed and umbrellas to the reception team who couldn’t do enough plus recommending restaurants which were all fantastic. Then there’s the spa which was such a fun experience and my friend had a massage which she said was the best massage ever (she’s a massage expert) I couldn’t recommend this hotel more and cascais is a very special place

We stayed here for 4 nights and loved every second of it. This hotel was like something out of a Bond film. Every room in the hotel is unique with its own character. We had a room with a sea view (which I highly recommend reserving). The rooms were all charming, large with comfortable beds and amazing views off the (mostly) private patios. The pool was super clean and a nice area to spend time with a drink from the bar. Breakfast every morning was bountiful with fresh pastries, fruits, eggs, juices and coffee. The views from around the restaurant and pool area are the best in Cascais. Walk out the door and you are steps away from the town and some great shops, restaurants and bars. The train stop is also steps away if you want an easy way into Lisbon. We cannot wait to return!

Great stay, perfect location , we loved it. It would be great if the breakfast buffet would change the type of food offered … only relevant for longer stays, the breakfast was ok

The thing about ”boutique” hotels is they often have limited rooms with little consistancy between them. Often the hotel is a former mansion or castle that has been converted to create the accomodations. The rooms featured on the website often look amazing but many of the rooms are often former butler's pantries or attic rooms the crazy aunt lived in with alll her cats so you have to be careful when booking. This place has some of that. Had we ended up in a former little closet room in the corner, we would not have been happy here. Fortunately we had booked the designer room with a balcony facing the ocean (210) which was fantastic to enjoy the ocean views. We moved the long bench from in front of the bed onto the balcony during the day to use as a sun lounger. Room was smaller but had tall ceilings and nicely remodeled. Comfy bed and nice bathroom with shower with all kinds of water options plus toilets had heated bidet hose. It is important to know that the pool area is seasonal due to the close proximity to the ocean and doesnt open until mid-April. During much of year it is closed as the North Atlantic waves thrash over the pool area filling it with dirty sea water. The hotel should state this on their homepage to avoid guests feeling a bit misled. I attached some pictures showing the pool area we had without any lounges and water looking like a sewer discharge. The weather we had was sunny and hot yet couldn't use the pool so felt frustrated. I'm a daily lap swimmer so had been hoping to use the pool in the mornings for my swims. The view of the ocean with the crashing waves against the rocks made the stay very relaxing. Also it is a nice short walk to town with wonderful views along the way. Additionally it is a beautiful walk or run to the west along the rock cliffs by the ocean. Truly magical location. The hotel itself was lovely and ecclectic with fun art throughout. Hotel staff was very nice and the included a quality breakfast buffet was tasty and plentiful. We had to leave in the middle of the night for a very early flight out. The manager had take away lunches for us which was a nice touch. We booked the hotel in part because it was part of the AMEX Platinum Hotel collection which comes with some additional benefits if you have the card. We had been to Lisbon many times but so glad we discovered Cascais this time. Certainly will be back.

O Hotel está muito bem localizado, bem arrumado e os quartos são de um tamanho ótimo. O pequeno almoço está bom para o conceito de um boutique hotel. Apenas dou 4 na limpeza, não é porque o quarto não estava limpo, ele estava bem limpo, mas apanhei alguns bicharocos a passearem, como uma lesma e uma aranha com tamanho simpático que era residente no wc. Mas adorei e voltarei 🥂

This is a great resort that we would stay at again. The rooms are clean and staff is great. My partner and I were on a 2 week vacation in Portugal and we wanted some place that we could have some pool time after doing morning excursions. There is a golf course that looks very nice. We didn’t play on this trip but maybe next time. The pool is nice and very relaxing. We did a trip to Sintra from this location and it’s only 20 minutes away. We went to Cascais which was only a 10 minute Uber ride. The breakfast which is included was very good. We would definitely stay here again.