Hotel berhampiran Castle Rushen, Castletown

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

Lovely sea view room with modern bathroom which looked recently fitted. The bar area was spacious, light and relaxing with enjoyable music from the pianist in the evenings. Great choice at breakfast, although I was personally disappointed that muesli was not available for some reason. We dined in the restaurant on our final evening and the meal was excellent.

We chose this hotel because of its location,we had a sea front room ,lovely view.The hotel staff were lovely,very friendly and helpful. The room was comfortable and clean and perfect for what we wanted .The food was either a buffet style (hot) or you could choose of the menu ,we ate there twice and then went a little further a field to try something different,the breakfast was excellent .We would definitely stay there again .

Wow, what can I say! We managed to book the Hotel Halvard last minute after being really disappointed with the state of one of the large neighbouring hotels that we had originally booked for a four night stay. On arriving at Hotel Halvard, we were greeted by a very warm welcome from Lucas, who made us feel so at ease after a rather stressful arrival to the island. As the booking was so last minute we only booked for the one night. As the hotel was so amazing, the following morning, we spoke to Pete on reception, who went above and beyond to arrange another room for us due to the room we were in being fully booked. Pete gave us a fantastic price deal on the room, which included breakfast, and we were really, really lucky that they had availability. The rooms are really out of this world! Such high quality, large, spacious rooms which are immaculately cleaned throughout. Stunning views overlooking the promenade. Complimentary soft drinks and snacks which are restocked daily. It has a fantastic little restaurant that serves a vast range of lovely breakfast items, including continental and cooked breakfasts. The restaurant is also open to the public for delicious evening meals but would highly recommend booking in advance. The hotel is perfectly located along the prom, which is very central to all amenities. We give the hotel a 10/10. It's definitely one of the best on the island, if not the best, but what makes it more special is the staff. Each and every one of them were so friendly and helpful, we felt like we'd known them forever. Nothing was too much trouble and they go out of their way to make sure your stay is the best possible. Definitely give them a call when booking as they offer much better deals than what is available online. Thank you so much Lucas, Pete and all members of staff at Hotel Halvard, we can't wait to return!!

Booked an overnight stay for myself as I was joining family and friends for an celebration lunch in Coast and afterwards party with cocktails. The booking in process was very easy and the staff were more than helpful . The room was clean and spacious with a luxurious bathroom . It had all the facilities required including a large flat screen tv . There was noise overnight from the street but that’s what you would expect in town . The only problem I had was in the morning I had booked a taxi which I nearly missed as the signage for the lift is very poor luckily I could ask the maid who was on the third floor I would never have found it without her as it was around a corner and down some stairs .

The location is good but the staff is difficult to reach. The heater doesn't work well

Back again for our yearly stay in the At Caledonia! Stayed for fourteen nights bed and breakfast. Greeted warmly on arrival and felt like we hadn't been away. Got checked in and received the key to our usual room, No 7 (a family sea view). Room was clean and tidy, complete with plenty of tea, coffee and biscuits. Toiletries had also been left out in bathroom for use if required. Bed lien and towels were spotless, as was the table linen at breakfast. Breakfast was delicious! A selection of cereals, yoghurts, apple/orange juice and condiments are available at a self-service station to the rear of the dining room. The cooked breakfast was a good size and could be customized to suit individual needs. The standard Full English comprised of: two sausages, piece of bacon, fried egg, beans, hash brown and half a cooked tomato. Scrambled, boiled and poached eggs also available. Staff as always helpful and friendly. Always willing to help where needed and accommodate guests needs. At Caledonia is dog friendly and our dog had the best stay! Dogs are not allowed in dining room but not an issue. The location of the hotel is perfect! Just a short 10-15 minutes walk from the Manx Electric Railway terminus and just 2 minutes from a bus and horse tram stop. Close to local pubs and eatery's including 'The Queens Pub' and 'Majestic Chinese Restaurant'.