Hotel berhampiran Brandi Fenton Memorial Park, Catalina Foothills

To Xavier Macias and the Staff at the Holiday Inn Express Tucson Mall, My mom and I we had an amazing stay at the Holiday Inn Express & Suites Tucson Mall. We have always loved staying there for a few years since it is right near close to the Cancer Center whereas I always get labs, see my doctors and the service has always been amazing. Whether if I have to get labs and/or an appointment this staff at the Holiday Inn Express has always gone above and beyond since they know us very well. We always like to get the two queen beds since we love the beds and they are comfy, our favorite room has always been Room 206 the room facing the swimming pool. Our room has always been so nice and amazing, we always enjoy the kitchenette. When we were there in January 2024 because I had to undergo radiation for thyroid cancer and I couldn't order out my mom and I cooked and made food ranging from breakfast, lunch, and dinner in our room and it was really cool on how this hotel has kitchenettes. My mom and I we love the Dove Hand Wash and Dove Body Lotion mounted in the bathroom that is really cool. Danny Jimenez, Christina Villalobos and the Housekeeping team really has accommodated us very good whenever we always stay here. We also really enjoy seeing Laura (the breakfast attendant) every morning for breakfast. She is super sweet to my mom and I, really nice, kind, and always so friendly to the both of us. We really enjoy the complimentary breakfast and how everything is good especially the cinnamon rolls and pancakes. We love Laura! She is the best and does an amazing job. In fact, Laura definitely does deserve a BONUS! for doing an excellent job. I got recognized as a Silver Elite member which was really cool. Xavier, Fernanda, Danitza, Martha, Danny, Christina, Laura, and everyone else at the Holiday Inn Express Tucson Mall has treated us like family and we really loved them on how soooo friendly, they're amazing, kind, and all of them have provided us an excellent tremendous service anytime whenever we always stay here for my appointments. We are so glad that we know them all and whatever we need they are always there for us. On behalf of my mom and I we really want to thank you all VERY much for EVERYTHING! taking great care of us and providing excellent service whenever we stay here. We really appreciate it! We truly can't thank you guys enough! This is really an amazing staff! We definitely are looking forward to coming back again soon and seeing all of you guys. My mom and I are definitely planning on if we decided to stay longer we really want to try one of your suites but overall it was a GREAT stay! We will ABSOLUTELY definitely recommend it to our friends and family whenever they are looking for a place to stay we will definitely recommend the Holiday Inn Express Tucson Mall because this is the #1 best hotel to stay at in Tucson. We really love the staff and I know whenever you stay here you will love the staff too. We really miss all of

We had a wonderful multigenerational family stay at your beautiful property! Swimming, dining, cocktails, pickleball, working out...this place has it all and is just beautiful!

Overall Great hotel nice property. Room was clean and bed comfy! Check in experience: 1 star, someone needs to learn customer service! I checked in as part of a group that was using the hotel for a conference. When I checked in I asked to block room charges. I gave my card and then told my card was declined. I asked how much was attempting to be charged? Answer $1300 for a 4 night stay? I asked for clarification well “incidentals” are the full stay plus $104 a night! *** not once was this communication. The only solution from the manager was to split it between card, again ***. After 30 mins of “discussion” finally got to blocking room charges which I asked at the start and to charge only the 4 day stay. Ok that is what I wanted to do no biggie. Restaurants: the grill by the pool AMAZING! Great food decent price for resort food. The restaurant inside by the coffee bar short staffed and horrible service! Waited 30 mins to be served then no refills BUT HAD TO PAY the mandatory 22% gratuity for non existing service. They knew they had a group with a few hundred guest and should have staffed appropriately. The HUGE and I mean huge bath tub was a little hard to maneuver, having to hike your leg to touch your nose to get it over the edge made bath time challenging. If you wanted a bath it took close to 45 mins to get the water to a bath level unsure how long to fill it up, someone please time it! Other then that conference room was great and was cleaned set up as requested, air conditioning was rough but it is summer in Tucson so that was expected.