City-in Hostel B&B

Very good location for this hostel. I recommend if you’re visiting Catania and only need a place to sleep! The staffs are friendly and for the price it is worth it. Everything is walkable by distance, even to the airport is possible! Took me 55 minutes (I did it 5am in the morning, I don’t recommend doing it any other time of the day) as it might get busier..the pavements are okay but not the best for pedestrians

Muito bom e bem localizado

I didn't like there because first they wanna more money from me when I came at night and I paid more €50 for three night if I pay it what right in website why I need to pay more and the floors didn't be clear and in the room they had too much people and toilets dirty bathroom their thing water and didn't go down and I'm not recommend for anyone personal didn't give attention for customers what they want and just they Focus with earn money but for living there and care about customers unfortunately I didn't saw anything for that

The receptionist ladies are very, very nice, but I only gave 3 stars in the staff category because this hostel has the worst cleaning person I have ever met out of over 100 hostels I have stayed in. One time she yelled and screamed at me, I would not feel bad if she just peacefully talked to me. Another time, while another lady guest and I were having breakfast in the kitchen, this cleaning lady complained: the stove needs to be cleaned, the toastor needs to be cleaned, then she repeated the same words while looking at the other lady guest, and then she repeated again while looking at me. Actually we didn't cook, we just warmed up some leftover food, the stove and toaster were in the same condition as when checked in (not very clean), the cleaning staff should have cleaned them, but she asked us to clean up. Before I met this cleaning lady, I told the receptionist lady that I would come back in 8 days before I fly away from Catania. Since I don't want to see this cleaning lady again, I didn't go back to this hostel. She really should learn some hospitality from the receptionist ladies.

They didn't answer to me at phone at 9 p.m! It was impossible for me to get there even though I had paid before. I had to find an another accomodation for the night.

Terrible hostel, we couldn’t even stand up in the room. Bathroom was very dirty (someone shaved the beard and left the dirty behind).

Place is ok, stuff od cery nice! Matrace can kill you during one night. Its like you sleep in nest. Its impossible 😭 But the worst the loud. No privacy at all! Sounds like somebody peeing in your room at night. Sleeping and your hostel impossible to connect. Its 3 just for place near center and cleaning. Level of noise its -1

Well the good points first: I see they do make regular efforts to keep the place clean there are cool art installations on all the walls the location is very central The downsides: (buckle in) it’s extremely claustrophobic, it’s hard to even navigate between the bunks without sticking your knee in your neighbour’s face. I’m not all that big but I couldn’t sit in the bottom bunk without hitting my head, & there wasn’t space for everyone’s things to go. The kitchen/ small common room area hours are pretty limiting. And one whole day staff were overhauling the space, with stuff absolutely everywhere and were painting the chairs- so the space couldn’t be used even in opening hours to grab a quick bite. *Some of my food was stolen The street sounds of bars and traffic are SUPER loud at night WORST of all: One of the guests in our room had a medical emergency in the middle of the night while he was sleeping. Luckily others noticed and together managed to call an ambulance and get him medical attention….so it was very fortunate everyone collectively had the skills, maturity, and language abilities to deal with the situation. But what completely shocked me is that there is NO NIGHT TIME STAFF- (not even an on-call emergency phone number listed anywhere) to get ahold of any staff in an extreme situation like this!!!! (And I was looking everywhere). We just dealt with the situation ourselves and tried to go back to sleep after the paramedics left. Incredible lack of care.

First of all, the number to the property that is given in the app doesn’t work. The after we came to the hostel we were told that despite the fact that they accepted our reservation and on ******* wrote that the room is suitable for 4 people, they don’t have place for us. They send us to the other hostel, which was far away from city center, the room had such a low ceiling that we all had to walk around it bending down.