Hotel berhampiran Cimarron Golf Resort, Cathedral City

非常棒的體驗，房間大的超乎想象，適合家庭長期獨家，出門就是風景優美的高爾夫球場，距離棕櫚泉市區方便！

Nice place to stay. It was a short straight forward drive into Palm Springs. Nice quiet location with a great pool. The breakfast was probably the best we’ve had in a hotel that included a free breakfast. If you want to be in the heart of Palm Springs it isn’t the place to stay but if you want to have a quiet getaway a short distance to town it’s great.

Being unable to use the app to check in, upon arrival at the hotel at 5 pm I was checked in and told that there were no rooms available for me to check in to. It was already an hour after check in time of 4 pm. I was told it would be at least another 30-45 minutes before I could check in. There was not a manager to help in the situation at all. I was offered a reimbursement of the resort fee. I asked if they would reach out to me when my room was available and was told ”no, the phone is ringing off the hook and we can not text you.” I went to the lobby to wait. I did return 30 minutes later and a room was available athough it was not the room I reserved and paid for. I was given a queen (2x bed) suite and I had reserved that room with a firepit which was a more expensive room. I was told that since a manager was not available, I could speak to Matt in the morning as only a manager could adjust the rate. The room was nice and clean. The bathroom was spacious. Check out in the morning and Matt called out and there is still not a manager available to do the rate adjustment. I requested that I receive a call to discuss the rate adjustment. That was April 5th and on April 10th, having not received a call and seeing on my credit card statement that I was charged the higher rate, I needed to call the hotel. I waited on hold for appx. 15 mintues and then spoke to Peter. Peter told me that Iw as reading my credit card statement wrong and even though I see 2 room charges and only the pending reversal of the lower rate; not the higher rate, and he assured me that I would be charged the lower rate. He emailed me a new folio. As of today, I have been charged both rates, so twice, for the same room that I spent one night in. I will need to reach out to the hotel yet again for an issue that should have been resolved on site when I checked in or out.

The motel was a very noisy place! The walls were very thin and our neighbors in every direction were always yelling and arguing. Even the people upstairs! That was at night. But it was every night! During the day it quieted down. I got the impression that the place was a ”by the week”, where people lived. Our impression of the town (Cathedral City/Palm Springs/ Rancho Mirage/etc.) was that it was very unfriendly. Everyone we encountered seemed to be stand offish and clicky. Not a friendly place at all. We will not be coming back for sure!

Hotel percutian yang sempurna dengan anak-anak semasa cuti musim panas. Barangan, kolam renang, dan sarapan sangat bagus. Akan kembali lagi.