Hotel berhampiran Grande Fontaine de Caunes-Minervois, Caunes-Minervois

We booked two nights at this hotel for a group of friends travelling on motorbikes. The hotel has secure garage parking for a fee. The hotel is also close to the castle. Unfortunately the above are the only good points about this hotel and our experience staying there. Our room, although large and spacious, was dirty and very dated. There were no curtains at the windows, only external shutters. So you had no privacy in your room as other guests and members of the public could see in. Eg, the bathroom had a window facing the road. I found on check-in that the lady at reception was very rude. This theme continued during our stay. I can never understand why people who work in hospitality are like this. We were overcharged for our room. I booked 5 rooms for our party and we paid €50 more than everyone else for the same room. When I tried to explain this to the lady at reception, she just looked at me and said 'i know, too bad'. Beware mosquitos whilst staying, we received lots of insect bites whilst in our rooms. The sofa bed was supposed to have been made up in two of the rooms, however it wasn't. We requested this from reception, however on our return from viewing the castle found that the sofa bed had been made up, but we had no top covers (quilt or sheets!). The breakfast spread was very poor. It was buffet style, but with very few choices and items to eat. On two mornings the coffee ran out and the staff never brought out any more, even when requested. On offer was bread products, pre-wrapped cheese, yogurt and cereal. However as with the coffee, only a certain amount was on offer and when it ran out there was not more. NOTE: reception is not open all of the time, so you have a code to access the building. This can be a problem for guests checking in/ out. We will not stay here again, and I would advise anyone planning to stay in Carcassonne to choose another hotel.

Nous avons découvert cet hôtel par dépit en plus il se situe bord de route nous pensions être déçus mais pas du tout. Cet hôtel est très bien, propre, calme nous avons très bien dormi literie parfaite et personnel sympathique Petit déjeuner simple mais correct Je vous le conseil rapport qualité prix parfait Comme quoi les apprioris peuvent surprendre parfois

First the positives , hotel is in a great location and is ideal for visiting the castle and it is only a short walk into the town centre. The staff we encountered were very friendly and hard working . The decor is a bit strange with black and orange corridors and the rooms were dark . The cost of breakfast was 16 euros each ….. and although the lady who served us was very friendly the choice was very limited . The price of the drinks in the rooftop bar were also excessive , you expect to pay more in the hotel bar but I found the prices a bit over the top . So for somewhere to sleep , shower and explore this hotel is great but I would definitely dine elsewhere

Un gran hotel con fantásticas vistas a Carcasonne. Jardín, terraza exterior y habitaciones muy grandes. Todas las habitaciones con máquina de café. Aparcamiento gratuito en la zona. Un cuatro estrellas muy recomendable

For those who want to spend their time exploring the walled city, this hotel is a 5-10 minute walk away. Parking is provided in two outdoor lots, but spaces are not monitored for those occupying more than one space and getting a space seems to be a matter of luck. Don’t count on the included parking being available or convenient. There is, however, sufficient room for large delivery trucks to arrive at 0200 to deal with laundry. That happens right outside hotel rooms so be prepared for an interrupted sleep. The rooms are spacious, clean and well equipped. The maintenance and housekeeping staff are friendly, helpful and responsive. The breakfast is a disappointment with few choices, uncomfortable seating, and staff that seems unhappy to be there. Do not eat dinner at the hotel. It is overpriced, with mediocre food and the same uncomfortable chairs and unhappy staff. Front desk staff is inconsistent, with some friendly and helpful and others bordering on rude and hostile. There are better choices, I think.

Clean room, comfortable bed, good bathroom. Kitchen particularly appreciated in times of COVID19 / curfew when all restaurant are closed past 6pm. This is the accommodation we were looking for... BUT... We arrived at Zenitude Carcassone past 5.00pm (before the 6.00pm COVID related curfew). The reception was closed and as far as I am aware, it is impossible to contact hotel staff past 5.00pm. We had received an email earlier in the afternoon with the different codes required to open a) the hotel gate, b) the hotel main door, c) the safe in which our key was hidden... All good so far. We checked ourselves in and reached our room, which was was pretty much as described on the Booking.com site with one BIG flaw though. Its window could NOT be open - which we found quite unacceptable in time of COVID19 given all COVID19 safety recommendations. With no one to call and curfew time approaching, we had no choice but ”hold our breath” and hope for the best for the next 7 days! We asked to change room on the second day and checked it out prior to confirming our stay. We tried to stay away from the staff considering the wearing of mask as an option. :-( Quite a disappointment given the current sanitary environment.

Just perfect. So I booked this hotel blind. Totally blind. Didn’t know where the best place to stay was. So I chanced my arm. We checked in. The room was small but all we needed. It was spotlessly clean. We took off on a walk to the castle and when we saw how close we were we were blown away. It literally is around the corner and up a hill. We stopped in the bar on the way up ! The castle is amazing and we had 4 wonderful days. This accommodation is perfect if you want to explore Carcassonne. Every day we came back to the room it was cleaned and fresh sheets. Just perfect. Ok the room was small the bed isn’t huge but it’s comfy. The bathroom was perfect. Spotlessly clean. Fresh towels every day !! Every day. Would highly recommend it. We used the sister hotels spa and it was magical. Now I want to go back !!! Only downside was the cost of drink in the hotel. Totally unnecessary price.