Hotel berhampiran Gneiss Climbing, Central Okanagan

I stay here once or twice a year when I come to visit family, and usually, it's great. It's an older property and needs a refresh, but it's still (was) my favorite place to stay. This time tho, I'm not feeling the love No mobile key available - had to phone to ask where it was. Hotel did not reach out to advise it wasn't available although there had been known Issues Asked for a room on a lower floor one week before reservation and told when I checked in there were none available, which is I believe due to the mobile key not being available on time. Front desk staff not accommodating at all about it. Microwave in room unplugged Stain on the bed Beds hard as a rock Pillows are so soft, if you like a harder pillow be sure to bring one. One of our nights, there was a ton of kids outside running and hollering in the front of the property. Had to call down to the front desk and even then, it took over 45 mins before it stopped. Take my advice and get a room on the backside of the property. Breakfast no longer included, very disappointed. I'm probably being a bit picky because I'm used to such a great experience. Pretty disappointed this time but the extra ducks from the staff made me feel better

We stayed here earlier (when it was known as Kelowna Inn & Suites) and came back to stay here again after the name changed to what it is now. We loved the room we stayed before and wanted to stay in the same room. The front desk personnel were nice enough to let us have the room that we were almost sure to have stayed in several years ago. The room appeared renovated as it no longer had the jacuzzi. We had no issues with that as absence of the jacuzzi made the large room appear more spacious despite the furniture in the room. Out of the furniture what we didn’t like was the round table. It was flimsy and somewhat unstable. The breakfast time period (6am – 10am) was very useful particularly for those who wanted to leave early in the morning. A hearty self-serve breakfast was offered that consisted of cereals, breads, bagels, muffins, boiled eggs, butter, cheese, honey and an assortment of jam/jelly. We liked the breakfast. This hotel provided good value for money and we enjoyed our stay here again !

我們住的是海景4人房含早餐，飯店位子很好附近也有很多的餐廳還挺方便的，外面的湖景很漂亮，他們的游泳池設施也還不錯，只是比較淺一點，1樓大廳會有免費的小點心跟飲料可使用。

Segala-galanya adalah baik. Perkhidmatan ini terlalu teruk. Dan masa daftar masuk dan daftar keluar ini benar-benar tidak normal Mesti daftar masuk selepas pukul lima dan daftar keluar sebelum pukul sepuluh Maksudnya ialah hotel ini akan memotong wang secara rawak! Berhati-hati untuk tidak memilih hotel ini Tetapi saya merasakan bahawa tempat hantu ini sepatutnya sangat sukar bagi sesiapa selain saya untuk menempah hotel ini dengan Ctrip. Pemandangan hotel ini sangat bagus. Kolam renangnya juga sangat cantik dan besar Servis memang teruk dan tahap penyangak Saya memandu dari Banff ke hotel yang memandu selama lebih daripada empat jam dan tiba pada pukul 10:30 malam. Kemudian apabila saya mendaftar masuk, saya memberitahu saya untuk meminta deposit sebanyak dua ratus dolar Kanada untuk hak pra-jualan Saya memberinya kad kredit. Kemudian saya melihat perbankan dalam talian saya. Lebih 320 ditahan... Saya bertanya kepadanya apa yang seratus lebih itu. Saya tidak mengakuinya sehingga mati. Saya menunjukkan baucar kepadanya. Dia melihatnya selama lima minit dan memberitahu saya bahawa ia memang ditahan oleh syarikat mereka, tetapi dia tidak tahu apa itu. Kemudian saya pergi ke bilik dan mula. Saya terjerat dengan Ctrip sehingga kira-kira jam 1 pagi dan tidak pergi berenang. Saya pada asalnya menempah hotel ini untuk berenang. Kemudian saya memberitahu saya untuk memberi saya jawapan pada pukul 9 pagi. Saya bangun secara semula jadi pada pukul 8:30 pagi. Tunggu jawapan. Kemudian beritahu saya Hotel tidak memotong wang saya. Ia hanya menampung saya dua ratus.... Kemudian saya menghantar baucar ke Ctrip dan bertanya apa itu. Kemudian saya pergi untuk mengesahkannya selama dua jam. Dalam tempoh ini, saya bertanya sama ada saya boleh menyemak kemudian. Saya diberitahu bahawa ia telah ditangguhkan. Terdapat cukai sebanyak 45 USD dan 50 caj bilik. Kami mesti keluar sebelum pukul sepuluh dan kemudian pada pukul sepuluh setengah hotel akan datang dan menghalau kami, mengatakan bahawa kami tidak akan berlengah jika kami menambah wang. Saya juga memberitahu saya bahawa ada tetamu baharu yang ingin mendaftar masuk. Saya benar-benar It’s too bad. Saya bertanya kepada anda jika hotel hanya boleh mendaftar masuk selepas pukul lima? Anda tidak perlu merangka pembohongan? Saya benar-benar mabuk. Kakitangan perkhidmatan di hotel ini seperti penyamun. Pada pukul 11, Ctrip datang ke perkhidmatan pelanggan dan memberitahu saya untuk mengesahkannya. Ia adalah kebenaran tambahan... Saya benar-benar Spit up. Memandangkan saya memberi kuasa kepada anda untuk memberitahu saya terlebih dahulu! Katakan dua ratus. Saya memotong lebih daripada tiga ratus dan tidak mengakuinya pada mulanya. Pada akhirnya, saya memberitahu saya bahawa itu semua yang saya beri kuasa. Saya tidak mempunyai wang untuk memegang untuk anda. Cuma saya tidak berniaga seperti ini. Saya suruh orang pegang dua ratus dan hasilnya lebih tiga ratus. . Mengapa anda tidak memegang lebih daripada 30,000! Mengatakan ia akan dikembalikan kepada saya dalam masa tujuh hari bekerja. Ia adalah satu perkara untuk membayar balik kepada saya. perangai awak salah. Melanggar dasar perkhidmatan hotel hanyalah logik penyamun. Jika anda merompak kematian paksa keluarga anda, anda tidak akan mengakuinya. Akhirnya, semua bukti dipaparkan. Saya memberitahu saya bahawa ia adalah kebenaran tambahan. Jadi kenapa anda tidak mengaku pada mulanya, anda adalah hotel yang rosak. Sungguh menjengkelkan. Ia adalah yang besar! Dan saya lupa nak cakap. Mengapa anda memberi saya suite dua bilik tidur untuk suite satu bilik tidur saya? saya tak faham. Adakah anda menjual bilik saya? saya bergantung harap Mengapa saya memerlukan bilik yang begitu besar? Saya dan teman wanita saya tidur di katil berasingan, bukan? Muntah sangat Hotel sedang nazak. Ia sama seperti bilik untuk lelaki berusia 80-90 tahun. Saya sangat menyesal mempunyai hotel ini. Saya tidur selama lima atau enam jam pada 1,000 yuan. Saya telah ditahan selama lebih daripada 1,500... Lawatan. saya muntah. Pengalaman itu mengerikan. Saya keluar untuk melancong dan menemui hotel penyamun hotel titik hitam seperti ini dan bertemu dengan kakitangan perkhidmatan pelanggan penyamun ini.

Iconic Lake Front Hotel for our (5) night stay. 2nd floor room with balcony overlooking patio and marina. Bed was just comfortable enough to get a good sleep. Staff were all very friendly and outgoing. Special mention to REILLY at front desk that made you feel welcome everyone you arrived. I suspect it was him that arranged for chocolate dipped strawberries and a piece of cake for our anniversary and my wife’s Birthday. Thank you. RUSSELL in housekeeping who seen me changing a flat tire and came to help. Above and beyond, Thank you!! Brunch was enjoyable with a good selection. Take out Coffee available at the front desk or restaurant in the morning. Hiking & cycling path along a river was close by. A few problems with our key card programming but it can happen anywhere. All staff were well trained and friendly. Thanks for making our stay special.

Extremely well set up. Everything organized and room was excellent. Helena clearly took greate pride in her work. It is always great when you show up at a location and everything is in place without any concerns. Will certainly stay here again.

I had stayed at the TownePlace hotel in December and then again in January. My first visit was good but unfortunately our TV was not working. It was really late when we turned it on so they couldn't fix it. But they were kind enough to try and did offer a second room, which we declined. We still loved the hotel and wanted to give it a second chance. My eldest son has a tumor in his brain that needs to come out. So our visits are stressful. I did email ahead of time and asked if they could just make sure the TV is working, when we arrive. At check in, we received a nice warm welcome to an upgraded room, a welcome bag of goodies, with a card and they even programmed the TV to say ”Good afternoon Christine” This was such a nice touch!!! This hotel knows the importance of customer service. If you are in West Kelowna, for leisure, business or medical reasons, I would highly recommend The TownePlace Suites by Marriott, for a great place to stay!

We were greeted by the staff when we arrived. Check-in only took a few minutes. The room was superb. Big and spacious room. We had a king and queen rooms and both has their own toilet and bath. A spacious living room with fire place and a balcony overlooking the mountains and lake. The kitchen has everything you needed. I couldn’t ask for more. The hotel is fantastic.