Hotel berhampiran Fresque "Les oiseaux", Cergy

Last Thursday 15//12/2022 I suffered the worst hotel experience of my entire life, I wouldn't wish it on any human being. And yes, I'm venting because the hotel chain Hotel B&B HOTEL Cergy Saint Christophe treated me miserably. I was assigned to a project in Paris, and I was traveling from Berlin. My flight was arriving at 23:30. I had made my reservation through Booking.com and tried to pay with the digital debit card assigned by my company, Hotel B&B informs me that I don't need to pay in advance that I will pay at the hotel. Then, by messaging them I told them that my card is a digital debit card, and I ask if that would be a problem on my arrival. No one ever responded and I decide to travel. Then, I find myself two days later, at 0:40 in an industrial zone at -5°C with a thermal sensation of -8°C, the taxi drops me off and I realize that there is nothing around the hotel. There began all my tragedy, there was no reception or staff, only an automatic machine which asked me to pay everything with a physical credit card. Right next to the machine is an emergency button to call the hotel staff, I called by pressing the button, and I was answered by the most ruthless person in the world. Grossly he said ”I can't do anything for you, credit card or nothing”, I insisted explaining, grossly he said - ”Don't you understand? I insisted explaining, he rudely said ”-Don't you understand, credit card or nothing, otherwise you must leave, because I can't open the door for you”. I panicked when I tried to ask for an Uber back to the center of Paris and realized that no Uber would come because the area is so remote. I called again and begged him to at least let me go to the reception that I was freezing to death, that when I found a taxi I would go. Indifferent he said ”it's not my problem, I can't talk to you anymore because I have to talk to other callers”. After calming down myself and, after 45 minutes in the bitter cold, I tried the machine again with my personal debit card and was approved for one night only. So I managed to get into my room. The next day, I cancelled my entire reservation for the next days at the reception and I checked out of that hotel. Well, the last straw, 3 days after I checked out my email and the hotel charged my stay for 7 days to the digital card of my company... The worst manager of a hotel attended me, and promised to give me my money back. He does not do it in the time he promised and I went back to the hotel directly to solve this problem. The manager didn't even say good morning, and yelled at me ”what the hell are you doing here?, I told you I was going to solve it... Then we argued, I kept calm, he gave me a refund invoice, and told me it's not the hotel's fault that you arrive at night. It was all your fault, here is your bill. Au revoir!!! How can you Hotel B&B hire such persons to work in hospitality? and how can you Hotel B&B let them abuse and humiliate your customers?

Mercure Pontoise Cergy offers a comfortable stay with its spacious rooms and modern amenities. The staff is friendly and accommodating, ensuring a pleasant experience. The hotel's location provides easy access to Cergy's attractions. However, some guests noted minor maintenance issues. Overall, a solid choice for a convenient and enjoyable stay.

My husband & I travel often for work and I have never seen a WORSE place than this hotel. It used to be Oliviarus but is clearly under new management & staff. The new owner has shut off all the air conditioners so in the summer time the lobby & rooms feel like saunas. They clean the rooms ONLY on Tuesdays & we had to beg the staff for toilet paper. My husband asked for soap for the first time after 5 days and he was shouted at for 4 minutes straight by the cleaning crew! They only gave us 1 key card even though we were 2 ppl. They charge you 10Euros for the 2nd card because all they care about is making money. The first night I was there I was yelled at by STEPHAN for daring to object to this. The 3rd night I was there I was yelled at him again to daring to ask for help at the reception desk. On the 4th night I was there I tripped on one of their cheap rugs and ripped my big toe open on a piece of glass. Nobody asked if I was okay. They did not even have any bandaids. They actually tried blaming it on me. They did not comp anything - did not even help with my hospital bill. The other guy there actually made ****** comments towards my friend - saying that “Iranians just like to talk and talk.” When I tried to find out Stephan’s name he refused to tell me and actually asked me to leave. The other staff told me the next day that they were not authorized to tell anyone his name. The staff, the owner and this entire hotel needs to be shut down. Please do not go here. You will only regret it.

Pour une visite rapide, au top, rien de plus à dire, merci particulièrement à Abdoulaye à l'accueil de l'hôtel qui a été génial avec nous et à su répondre à toute nos attentes très agréablement. Je recommande !

Fantastic hotel, cannot fault it Stayed 2 nights with our children. In 2 separate rooms. Excellent value for money. Both Rooms were big, very clean, accessible by lift and accessed by secure keycards Reception check in was friendly and reception staff happy and helpful during our stay We used the hotel as a base for 2 days in central Paris, the hotel is 8 mins walk to the train station and for 9 euros each you have a return train from cergy prefecture station that takes you 39 minutes on line A to Châtelet–Les Halles for Eiffel Tower and the Louvre or Auber for the Palais Garnier and Grand magasins. Lots of fast food places nearby for cheap eats or food iin hotel is about 15-20 euro each and great food. Parking at the hotel is right out the front of the hotel and free. Hotel bar is classy and reasonably priced, open till 11 for a drink after sightseeing. We loved our stay here and if we do Paris again would not hesitate to return.

Dopo il mio booking (a novembre 2023) , al mio arrivo in luglio 2024 il personale NON e' preparato a darmi una stanza adatta per una persona con carrozzina. Nonostante io abbia avvertito , appunto via mail, ben 8 mesi prima.Al mio reclamo mi hanno offerto una stanza accanto, ma cio' NON risolve il problema delll'entrare con una carrozzina poiche' la stanza offerta NON permette di spostarsi con una carrozzina! Impossibile trovare altrove un hotel , causa Giochi Olimpici! ...ci siamo dovuti adattare nostro malgrado e frustrazione .A prescindere di questo abbiamo avuto anche una sgradevole e maleducata reazione del portiere di notte che ci aveva ...”dimenticato” nel parcheggio (alle ore 24h30 e con pioggia!) ,nonostante lo stesso ci abbia aperto appunto il parcheggio per entrare ma non piu' per uscire ! ! Ho dovuto telefonare con il cellulare all'hotel per farmi aprire , a s s u r d o ! A prescindere da questa delusione di questo specifico hotel , confermo che vi e' pochissima Sensibilita' riguardo persone che viaggiano in carrozzina e che debbono sempre o quasi assistere a maldestre soluzioni di emergenza ! Piu' Rispetto e Dignita' per persone che NON sono invisibili ma esseri Umani !

J’avais besoin d’une chambre d’hôtel pour une nuit, étape de mes vacances Je suis adepte des F1 ou Ibis budget et en général tout va pour le mieux, pas le grand luxe mais très satisfaisant mais là quel ne fut ma surprise… Nous sommes accueillis par des rats autour de l’hôtel, nous appelons l’hôtel car nous ne trouvons ni l’entrée ni le parking Réponse pas de parking, garez vous où vous pouvez mais attention les environs ne sont pas sur pour votre voiture,trouvez un parking payant et surveillé , pour accéder à l’hôtel montez les escaliers ( 24 marches avec béquilles et valises) on nous souhaite bonne chance ( pas d’accès aux handicapés) Arrivé en haut, plusieurs minutes d’attente , la personne à l’accueil est au téléphone, ne nous regarde même pas, et ne parle pas au téléphone Incompréhensible ! Nous l’interpellons pour savoir s’il y a des toilettes quelque part en attendant de nous enregistrer, d’un signe, il indique le sous-sol, une odeur de tabac nous agresse, (l’hôtel est 100/100 non fumeur ) ainsi qu’une saleté repoussante ( je n’y vais pas j’irai dans la chambre… La chambre est comme le montre les photos jointes d’une saleté repoussante, seul les draps sont propres ( 1 point positif) nous entrons fatma salle de bain, plusieurs petites bêtes s’affolent et courent partout, des cafards ( une vraie ménagerie) il est tard et je ne peux plus aller ailleurs Et ça continue, on vient frappera notre porte, le temps d’aller ouvrir plus personne, d’autres clients semblent s’amuser, des cris, des bruits de porte qui claquent et d’objets qui tombent jusqu’à 1:30 du matin Ouf ! Enfin du calme, mais 5:30 c’est reparti, les bruits et cris ne laissent aucun doute sur ce qui se passe dans la chambre du dessus Fuyez cet établissement si vous le pouvez ou armez vous d’insecticide pour rampant et de tapettes à rats

Nous étions 4, nous avons pris 2 chambres de 2 places. Leur chambre était grande, avec une vraie salle de bain (vraie douche fermée et grand lavabo) et de la place pour se déplacer, tout le contraire de la nôtre. Notre chambre était petite, avec 3 lits et une salle de bain en kit : tout petit lavabo avec un bouchon de dentifrice dans le siphon, une douche sans siphon, donc un trou béant en plein milieu, ce qui est très dangereux (avec en supplément une odeur nauséabonde), un rideau de douche qui ne se ferme pas jusqu'au bout donc on trempe l'entièreté de la salle de bain. De plus, le volet de fenêtre ne se ferme pas bien, il est remonté tout seul pendant la nuit, donc pleine lumière au petit matin. Les peintures ne sont pas terminées dans la chambre, il y a des marques de liquide (non identifié) sur les murs, etc... Bref, une mauvaise expérience, je ne recommande pas.