Hotel berhampiran Caritas Diocesana, Cesena

Siamo arrivati in tarda notte, già ci avevano consigliato male la via e quindi siamo andati da tutt’altra parte ..ma poca cosa. Abbiamo dormito e siamo partiti senza la prima colazione . Ma doveva essere solo un posto dove riposare . Abbiamo pagato in contanti anche avendo fatto la prenotazione tramite Booking. Nessuno ci ha informato anche se sul regolamento c ‘è scritto che comunque i soldi ci sarebbero stati tolti, quindi pot te vano dire lasci il pagamento con carta anche se avevamo espressamente scritto pagamento in struttura. Dopo 7 giorni dalla partenza mi sono reso conto che questi soldi non sono stati pre prenotati ma proprio tolti . Ho chiamato in struttura e una signorina non si è fatta carico, mi ha detto di scrivere una e-mail perché proprietario solo l’indomani avrebbe potuto controllare ed invece ha risposto alla mia e-mail di lamentele insultando visto che io avevo solo detto che domani essendo il 7 o 8 giorni dipende uno come conta sarei andata a fare denuncia dai carabinieri per riavere i miei soldi, perché non posso io interfacciarmi con Booking !! Non si sono scusati né hanno trattato il cliente come soggetto che ha comunque “sempre “ ragione. Bastava all’arrivo dirci che i soldi per 7/8 giorni non li avremmo rivisti. Visto che 5/7 giorni dalla data della partenza noi siamo partiti il 5 mattina presto ora sono passati . Le persone lavorano e fanno sacrifici se non ci fossimo accorti magari li avremmo anche persi. Perché non era una pre-ordine visto che sono stati contabilizzati e tolti e non solo bloccati. Per dire ciò ho inviato foto dell’addebito.

Hotel carino subito in ingresso autostrada zona Forlì! Camere direi di buon confort ma non eccelse! Bagno scadente con box doccia anni 80! Non sicuramente da 4 stelle! Stranezze della vita mai successo in un best western, pagamento anticipato all’arrivo!!! Probabilmente avevano paura che scappavo senza pagare! Buona la colazione! Per la comodità della posizione lo consiglio, per il resto penso in Forlì si trovi di meglio! Alla Reception non molto simpatiche!

We are business travelers and our clients stay this hotel many times . It a standard 4 stars hotel , clean , staff and environment are good . Unfortunately this time had a bad experience on it . Never happened in this 4 star hotel . The staff given the room key and well check-in for our clients at Italy time 9:00pm , Once they entranced into the room . The room was occupied. We immediately run to the front desk , the stafff use 1 hour to handle the case and said not available the triple room . We didn’t said we must the triple room , we are 2 persons At least settled down for us at night time . She use 1 hour slowly motion to handle the case . And said we have 2 single room for us but need extra EURO20/per room means extra total EUR 40 more . At that moment we only accepted because at night 10pm . We never see this non professional skill on any star hotel . We are happy on their management. They want to understand what happened on their staff . Management will to listen and known what are the mistakes on their staff . Thank you for their management officers.

What a disgusting let down this place was, and a danger too. Do not book, you will not get value for money. We had a 2 week full board stay in a family room. Arrived late evening. Reception were no help and gave no advice or tips, not did they even provide us with the basics, like the required voucher for sun loungers. Our family room was tiny, even if just for a couple. A double bed then small bunk beds n barely room to move in between. The bathroom door only opened around 60° as it hit the sink, and you had to choose if to plug the mini fridge or the TV in, there wasn't capability for both. The room was so cramped we had to put a little item of furniture on the balcony so we could stand next to the bed. The balcony,, had 2 plastic chairs that just fit the width of the balcony so if you wanted to sit on one, it had to be turned in to give room for your knees (not that I would have sat on one - they were filthy and flimsy). How this hotel can say it has air conditioning is beyond me. There was a very old and leaking box above the doorway. The only difference this made to the room was approx 2° cooler only if you left it on all day with the doors and blinds shut and noone in the room. Within two minutes of entry it was sweltering again. Food...breakfast is served in the hottest room ever, you could barely breathe. The food is nice if you like pastries. Fresh fruit was rare. The scrambled egg, sausages and bacon weren't great, and looked like left there the whole service. Don't dare try and ask for a coffee from the bar if you're not Italian, you use the machine. Lunch and dinner the items off the menu were nice, but the buffet was the same every single day for two weeks and an awful cattle run at opening because a) it's crammed in a right awkward corner, and b) the most popular things are not replenished when gone. All the vegetables are served chilled. I found the food quite nice, but was really fed up by the end of two weeks. It was nice that the room lunch and dinner is served in is cool. Phew. Now for the facilities: dirty. Unkempt. Dangerous. Neglected. The photos tell you the story. A man hole which was uncovered, and the broken slab cast aside, was left unfixed at the side of the path you have to take to get from hotel to pool. There was building material left abandoned everywhere. Stinking overflowing bins and piles of tat and rubbish. Hose pipes left in random and dangerous places (like the bottom of the stairs) for the whole two weeks. There is a sunbathing deck above the pitiful pool showers which had loose and missing panels. I in fact witnessed someone put their hand on one and luckily saved themself from falling when the plank fell away. Pool: when we arrived the pool was lovely and clean but as time went on it was obvious the filter wasn't enough. The grime, and black and pink mold, growing round the pool is evident on the photos. By the last few days I wouldn't even let my children in the main pool, too risky. By the edge of

Great hotel with amazing staff. We selected this hotel as it is close to the Imola Race Circuit (30mins away) and wanted somewhere that was good value and located close to a town. It ticked every box and more! Rooms, inc air con were great, service by everyone was superb and a great breakfast included. We stayed 3 nights, thoroughly enjoyed hotel, Forli (Imola) and would have no hesitation in returning. As for value, including breakfast X 2, for just under euros80 a night! Will definitely return. Having looked at other poor reviews, I just don't recognise the same hotel.