Hotel berhampiran Praia Brasil, Cesenatico

We had just stayed at the hotel's 4☆ sister hotel Miramonti in Bango Di Romango and were so impressed with the service and food. It was an accident to book Grand Hotel Da Vinci. We were hoping for great things and the hotel lobby and enterence were lovely. We arrived at the impressive gates to the hotel to be told we had to go down a side street to what looked like a piece of waste land. OK, not a big issue. You then have to walk round the back of the hotel, where the staff were all smoking and shouting, where the workmen and bins were. And walk round a tented part of the hotel held together with wood. Not a great first impression. The reception staff were friendly but more proficient than affording personal service, so different to the Miramonti. We were told the restaurant was open for dinner from 19:30-21:00. Later we went back to the reception to book a table for dinner to be told, the restaurant was closed for a private party and we could eat in the room or lobby bar. The lobby bar had no character and literally is just part of the lobby. What 5 ☆ doesn't have another restaurant or the facility to put another room together for guests to dine in?? We were not amused. The room was spacious but a bit well!! Italian OTT. The view was over a roof top. There was 1 welcome cake for two people. No complimentary water nor tea or coffee facilities. Again not really 5 ☆ The terrace and outside pool was wonderful. Really gorgeous and well set out. Must be wonderful in summer. After the wonderful spa at the Miramonti and the thermal spa, we were so looking forward to the pool and spa as it looked stunning in the picture, from a distance it looked nice but it really need attention. Total lack of maintenance and care. See photos. At breakfast, it was 'adequate ', but as there were only a few guests there, it was a good opportunity for the staff service to shine, but we had to ask twice for a person to cook the omelettes, when the waiting staff entered the kitchen their was loud shouting, laughing etc as if there were no guests present. Very bad impression. What makes a hotel 5☆ is not the size of rooms, not the building or stunning external pool it is; the total attention to detail and to the customer experience and this hotel doesn't have that. It has the appearance of a 5☆ but for Northern Europeans, used to attentive and responsive service and an attention to detail, it is more a 3.5☆.

Sono stata in questo hotel in questi giorni e mi sono trovata molto bene a partire dall’accoglienza alla reception Abbiamo optato per il servizio di mezza pensione con incluso il servizio spiaggia Servizio in spiaggia ottimo, personale molto cortese e ristorante eccellente Piscina dell’hotel stupenda, ideale per gli appassionati di nuoto e non Servizio ristorante eccellente Una menzione in particolare la dedico a tutto lo staff di sala, accoglienti e professionali Ho apprezzato inoltre il clima di lavoro e di rispetto reciproco Ricapitolando lo consiglio per: essere un hotel fronte mare bellissima piscina ristorazione stabilimento balneare accoglienza nuova e bellissima passeggiata lungo mare sotto l’hotel Desidero inoltre sottolineare che il mare è pulitissimo quindi sosteniamo la nostra bella e accogliente Emilia Romagna

Io e mio marito abbiamo soggiornato una notte in questo hotel in occasione del nostro anniversario di matrimonio. La struttura è molto bella, moderna, ho apprezzato molto la camera, la pulizia e la disponibilità del personale, per non parlare della posizione fronte mare. Sul sito però viene dichiarato che hanno questa Terrazza Panoramica fronte Mare dove in estate fanno servizio di degustazioni tipiche e aperitivi.. mi sarebbe piaciuto molto usufruire di questo servizio, per iniziare bene i festeggiamenti, ma alla nostra richiesta ci hanno detto che non era possibile, senza darne motivazione. Considerando che era il 13 luglio, quindi piena stagione estiva, non capisco il perché. Un'altra delusione è stata la colazione: da un hotel 4 stelle mi aspettavo molto di più, c'era poca scelta, qualità del cibo cosi cosi, a mio parere una colazione da hotel 2 stelle. Nel complesso bene, ma ci sono alcune cose da migliorare..