Hotel berhampiran Cessnock Playground, Cessnock

We had a favourable first impression at the room/ property but after 1 night you’ll start to see all the issues. We love the fact that it is a sustainable resort but there’s a lot to be desired after 5 nights in their suite. Day 1: Checkin was rushed, reception didn’t explained the room amenities provided with the room type we’ve booked-in (spa suite). Room did not come with standard amenity kit (no cotton pad no toothbrush no sanitary pad etc) upon check in. I had to call to ask for toothbrushes. We didn’t know that the room came with a working fireplace, free still & sparkling water, no phone directory in the room / label on the phone. And most importantly how to get room serviced or not. when we had an issue about the room not being serviced they asked us repeatedly did we put the doortag outside (we didn’t - which is the correct way to get the room serviced). If this is important, then they should make it a clear point to explain this during checkin. We had dinner at the bar, we ordered a cauliflower salad to share (among other foods). It was so disappointing to received a big bowl of spinach and 3 small pieces of dried chicken breast. Since the title of the salad is cauliflower salad, we were unimpressed that it was the one ingredient that was missing from that bowl. The salad cost almost $30 for what seems to be a bag of baby spinach salad that you could buy from coles or wollies for $3. Oh yes and dressing on that was also on existent. Upon clearing our plates, bar staff didn’t asked us how the food was & she was quite abrupt. Day 2: Had breakfast and staff was friendly and efficient. We also noticed that there’s a sign that says ‘kids club’ which we then asked the reception where it was which they then explained it was an adjoining room that had games, colouring books etc for kids (it’s school holidays) which we thought was a great idea and our son did went in to play and enjoyed it. Came back to the room, we noticed that the room wasn’t made and only the towels were changed (we didn’t request this). So we thought that they only service the rooms every 2nd night being sustainable an all. So we didn’t thought much about it, we also noticed that the maintenance didn’t come to turn on the fireplace so we followed up on that. And we had that running before they end the shift at 3pm. Honestly that was the saving grace of this trip. The fireplace is a beautiful addition to the room especially during winter. We also requested for another tv control as there’s 2 tv in the suite but only 1 remote. Day 3: Breakfast, and we noticed that the ‘kids club room’ is now converted to a meeting space which my son wasn’t very happy about. I don’t understand why they would introduce a service but then took it away midway through our stay which is still within school holiday period. There was no explanation given. Frustrating to say the least. Room was not serviced again. We began to wonder why and quickly peeked at the room across us that is currentl

location is good, convenient to everywhere in Hunter Valley. Great for families with kids, lots of stuff to play with, though most of them are open only at weekends or school holidays, and when I go there on 17/18 Dec., some of them are still not open or not working? The brekkie is quite good, lots of choice.

Bilik saya dekat dengan tasik. Saya & suami menikmati matahari terbenam di sana dengan pemandangan yang indah. Kami juga menyewa basikal elektrik di sana untuk mengelilingi kawasan itu kemudian berspa pada waktu malam.

We had a son's wedding there and we stayed for 2 nights. I would like to congratulate all the staff at Spicers for their exceptional customer service, they were friendly, helpful, always had a smile and nothing was a problem all the time around the whole weekend, not just on the wedding day. a few special mentions to Rachel especially she not only worked during the whole wedding but also the next day at our recovery breakfast & everything was run very efficiently which made our day. Also, Maisie, Abbie in restaurant and all the restaurant & kitchen/bar staff & Phillip (at the front desk). The house keeping staff who were great especially near room 28 my son's room where we were having photos before the wedding ceremony, Not only were all staff fantastic with my family but all of our guests (120 guests a the wedding) and approx 60 staying at the hotel could not speak highly enough of all the staff who were very accommodating. A memorable moment was Phillip at the front desk was always so friendly & helpful. But he also remembered us always when we crossed paths and advising other staff members that we were the groom's parents. Which was lovely, thank you Everyone was amazing, I have no complaints or other feedback to improve as the quality of employees you currently have is impeccable.

As the name suggests it is a retreat....and away from the everyday hustle and bustle is this simply whisper quiet, relaxing retreat. The place is relatively new and the grounds are getting established, however the cabin style accommodation is very modern and extremely well appointed. With the added touches of breakfast provisions for your stay, fluffy dressing gowns and towels for the pool our cabin had unimpeded views of the dam with swans, ducks, all manner of bird-life and wandering kangaroos. Perfect place to domicile while doing a little wine tasting in the Hunter Valley. We would gladly stay there next time in Pokolbin. Quite simply, we loved it.

We stayed in three-bedroom House for 2 nights - the house is very spacious facing a beautiful garden and the room has BBQ facilities for the guests. This type of the room (house) has its own garage and it was very easy to drop off baggage and other items from our car. We enjoyed BBQ in the balcony and also coking in the kitchen - the dining table inside the room was large enough for family. The guests have access to swimming pools in Grand Mercure the Vintage and another accommodation nearby - Chateau Elan At The Vintage Hunter Valley - we enjoyed swimming during daytime, staying away from extremely hot weather. The air condition machine is not working well due to heatwave during daytime and water gets clogged in one of the shower rooms - otherwise, all good.

I was pretty surprised with the location and the beautiful scenery. Kangaroos can be sighted from our accommodation. Such a relaxing stay away from the city.