I booked this hotel because, at a first glance, it looked just fine. Later, I realized I hadn’t read the reviews. That was a mistake. The heatwave in Europe is such that airconditioning is essential and when I did read the reviews of this hotel, I noticed it is an issue. I decided to ring them up, 5 days before we were due to arrive. I told the person on the phone that I was worried about the lack of airconditioning in their hotel, as per the many reviews I read. The receptionist said: “coincidentally, the airconditioning was repaired today”. Really? I double checked and asked her explicitly whether that was the case for the entire hotel. Upon arrival we were given our rooms. “Oh” the receptionist said, “as it happens, the airconditioning in one of the room’s doesn’t work”. Needless to say, I lost it. I confronted her with the telephone call I made and that this was totally unacceptable. I will leave it to the readers of this review what to make of this, I shall refrain of any further remarks. (Do read earlier reviews) In all fairness: the receptionist reacted politely and professionally. She rang up a manager and they offered us a relocation in another hotel. I had to decline this because I was traveling with a 90 year old woman and a relocation would have been too much. We had to put up with the situation. The hotel itself has a very attractive front of house. Nice architecture, wonderful terrace. The lobby and restaurant are stylish and inviting. The back of the house, however, is in sharp contrast with what I just described. The corridors, the lighting and the decor of the rooms are both dated and morose. A totally different style with a distinct lack of character. The phone didn’t work the shower in the bath was difficult to use without flooding the bathroom. The atmosphere was gloomy. We had dinner in the restaurant and the food was good. Service in the restaurant was friendly and prompt. Breakfast was very mediocre and the coffee terrible. The hotel does not have a parking, which I understand. But many hotels in similar situations will have negotiated a discount with private parkings for their guests. This hotel had not. The receptionist we dealt with was excellent as well as the lovely barman, who offered a complimentary drink, following the upheaval about the airconditioning. (I could tell they were uneasy about this, because they are very aware of the problem) The staff in this hotel were great, the problem lies with arrogant management. I do not recommend staying in this hotel. I much prefer a hotel where customers are properly respected.
Bagus
62 Ulasan