Hotel berhampiran Sprouts Farmers Market, Chandler

Great location when visiting Gilbert,however this hotel needs a major renovation. Pros: cable television had well over 100 channels, very nice bonus. Most employees were very nice. Always appreciate the microwave fridge combo. Cons: when checking out at front desk the staff member stopped processing my check out when she noticed another customer walk by. Called him to the desk to help him with a room key issue. After they were done she asks me again, what room again!? Wow.. very inconsiderate. I had hours of travel ahead of me and needed to get checked out. Microwave in the room did not work. Mold in bathtub/shower combo. That tub has been caulked over so many times it’s time for a replacement. Floor was lumpy. Weird, like a walking on a hill.

Perkhidmatan yang menakjubkan! Mudah untuk ditempah. Tara di kaunter penerimaan tetamu adalah sangat mesra dan membantu apabila kami mendaftar masuk. Akan tinggal lagi!

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

房間非常大，衛生乾淨，前台服務態度很熱情，前台有免費的咖啡和檸檬水喝，周邊離商場也很近，辦完事兒還能去看個電影，很好，下次還住這兒！

The Hotel was so nice and clean. Great location. Nice and friendly desk clerk as well.

The hotel rooms are comfortable and clean. I felt safe from the second I stepped into the hotel. But the thing that really made this a 5 star experience was the customer service. The staff here are so friend and accommodating. They go above and beyond to make sure you get the best experience possible.

Hotel accommodations we're great as usual, disappointed with dinner choices for a five star hotel. Choice of 2 fast food eateries, Bar food or one sit down Asian restaurant or a fine dine steakhouse. Poor choices especially staying for 3 or more nights.