Hotel berhampiran True REST Float Spa, Chandler

Not my first stay here at Crowne Plaza Resort Phoenix-Chandler Golf. Hotel staff have always been welcoming, friendly and courteous. Rooms are comfortable, spacious and inviting. Minor issues/concerns are addressed immediately (ran out of bath gel in shower). Hotel is a short drive from airport, within walking distance of the corporate office and many great restaurants, bars and coffee shops.

Great place! Comfortable beds and fluffy pillows and blankets

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

Sama sekali tidak seperti yang kami jangkakan untuk Hilton. Bilik tidak dibersihkan dengan betul, botol air terpakai terdapat di dalam peti sejuk dan di belakang bangku kaki. Bahagian atas busur n anak panah tajam ditemui di dalam almari dan Termostat rosak dan terus menyebut bateri lemah walaupun bateri baharu dimasukkan DUA KALI. Pintu utama tidak ditutup dan pasukan penyelenggaraan terpaksa datang menanggalkan pintu dan menggantikannya. Lauren sangat mengagumkan dalam membantu kami sepanjang perjalanan kami.

房間非常大，衛生乾淨，前台服務態度很熱情，前台有免費的咖啡和檸檬水喝，周邊離商場也很近，辦完事兒還能去看個電影，很好，下次還住這兒！

Kakitangan sangat ramah dan sentiasa ada. Terdapat banyak tempat letak kereta. Biliknya luas dan tempat tidurnya selesa.

We stayed here with the kids because we like the room configuration they have with two queens and a pull out couch plus having a kitchenette. We were happy to know that they had hot breakfast options again, but you are given a breakfast sandwich rather than making your own. You also can have other juices and bagels, danishes, fruit, etc., from platters. The yogurt bar was back, which is my favorite. Room was comfortable again and had room for all the kids. Staff was friendly and helpful, even more than I remember from last time. Great location near the mall and plenty of restaurants and stores. We always look forward to coming here for room for the family at a reasonable price

The rooms are great - well thought out and very comfortable. Very clean. Shula Steakhouse was fabulous- cost $100+ per person. The ****** was fun and well staffed. The concert venue is great. Overall we would definitely go there again! We look forward to going back.

I'm starting this by saying that the customer service was fantastic and has nothing to do with why we won't stay at one again and I'm a customer service critic. Don't be in a customer service position if you don't want to provide a great experience for your customer! The main reason we won't stay at one again is because the king bed was way too hard for our liking. We both live with conditions that causes severe pain so we need softer beds. These definitely are not that. This bed caused my hips to start hurting within 30mins of laying on my side. I actually slept on the hideaway bed bc it was softer which btw was the best one I've ever slept on! No ridiculous bar in your back all not and it was long enough. I'm 6' and my feet didn't touch the end. I still had a couple more inches left. I could have had another 6” if needed by removing the pillows at the head of the bed so kudos for that! More hotels need to follow suit if they haven't already! 2nd reason is bc of the room setup. It is all wrong and doesn't accommodate to people with disabilities and people with neck problems in particular. My husband has Ankylosis Spondylitis, a condition that fuses your vertebrae together so having to constantly look to the right when you want to lay in bed creates a lot of pain and actually caused my husband to get a migraine. The TV should be placed across from the bed, parallel walls not perpendicular. 3rd reason is bc the of noise. You could hear everything from the halls and up above us. Whomever it was decided they needed to get their steps in.. 7 stomping paces one way, turnaround, 7 stomping paces back over and over and over, for 3 solid hours actually. That's when we decided to call the front desk who called the customer to tell them to stop. Sadly they had to do it twice. The location is fantastic tho! Any kind of crave you have can be satisfied which is wonderful when you can't make up your mind or have the munchies! We landed on burgers from Longhorn Steakhouse and dessert from Cheesecake Factory. All in all, it was fine for an overnight stay for us. If we weren't all medically messed up, I'm sure the beds would have been fine. I've actually slept on harder. I'm also sure that the room would be acceptable for someone who isn't noise sensitive and doesn't suffer from insomnia.