Hotel berhampiran Cathedral of Eisodion tis Theotokou, Chania

I booked to Elia in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed ********** immediately and they were trying to find the manager but he was hiding!

I was very pleased with my stay here for 6 nights. I arrived late at night so the hotel reception was a little tricky to find, and I was nervous since all the shops were closed and the streets were kind of empty but actually the neighborhood is entirely safe and right in the middle of all the action. I loved having everything right at my doorstep - restaurants, shopping, the old town center. The room was clean and actually much larger than I expected. Good wifi, powerful air conditioner, comfortable bed. Overall I had a great stay and highly recommend for anyone watching their budget but wanting to be in the heart of everything.

Die Lage des Hotels ist definitv sehr gut und ein Plus Punkt. Wir wurden freundlich empfangen und die Dame an der Bar hat uns ein Willkommensdrink gegeben. Das Hotel wirkt am Eingang recht hochwertig und man fuehlt sich gut aufgehoben. Ich würde sagen es hat kein 5-Sterne Niveau, aber so um die 3,5-4 absolut. Das Zimmer das wir bekommen hatten, hatte leider keine Fenster (in der Beschreibung stand es gibt eins). Kein Problem für uns. Unsere größter Kritikpunkt ist, da es in der Dusche keine Tür gab, weil diese entfernt wurde. Somit konnte man leider nicht richtig duschen ohne Wasser nach außen zu spritzen. Als wir es beim Empfang bescheid gegeben hatten, gab es leider nur ein „wussten wir gar nicht“ und lieber ans klingelnde Telefon gehen und den Gast stehen lassen. Wer soll es dann wissen wenn nicht das Hotel, leider somit weit entfernt von 5-Sterne Service. Eine kleine Entschuldigung hatten wir erwartet, und das man sich dem Problem annimmt. Finde ich wirklich Schade, dass man so viel Geld und dann ein Zimmer bekommt, welches nicht dem Standard entspricht und eigentlich nicht auf dem gewollten Niveau ist um an Gäste vergeben zu werden. Zum Glück haben wir nur einen Tag hier verbracht und vorher in einem richtigen 5-Sterne Hotel die Woche verbracht. Ich kann hier wirklich nur overall 3/5 Sterne geben.

Glad we booked a taxi from Chania airport to the hotel through the hotel as the night porter met the taxi and walked us to the hotel, about 8 mins from the back road. We are so grateful for this as we wouldn’t have found it so quick and with a lot of luggage. Access from the harbour side is probably easier to find the hotel but further from any road or parking. He then took us to our room and the hotel up the alleyway opposite where breakfast is served and explained everything, excellent service and very friendly. All the staff have been very friendly and helpful. View from room and balcony was amazing, right on the harbour, with plenty of good restaurants and cars around. Sound proofing is good too with very little noise coming through at night. Comfy bed and good air conditioning. Beach towels available from reception with nearest beach at Nea Chora 20 min walk away and lovely. Breakfast is served up the alleyway in a sister hotel, not far. Self serving with most things you want fruit, cereals, nuts, yoghurt, honey, toast, cheese, ham, fried eggs, bacon, sausage, various sweet and savoury pastries, Greek specialities ( the stuffed mushrooms were very tasty). We didn’t use the roof terrace as we had our own balcony. Negatives - We were in Room 7 (only 8) , the wooden shutters do not cover the top of the balcony window and doors therefore letting in the light from sunrise. For those less mobile or unsteady on your feet, there’s no lift and no handrail on the curved stairs for the upper floors. But would definitely recommend.

First of all, l will get the negative points out, which are not alot, only 3 small points. 1 was the bathroom....very small, we had to stand in the shower to be able to close the door when entering the bathroom as there wasnt enough room to move around ! 2nd the tv kept losing the stations, therefore, we could not watch any tv. And lastly, the ”dressing table” had the mirror so high, l had to sit on 2 pillows to be able to see myself (and l am not a short person !) But as for the rest .......The enormous bed gave us the best sleeps ever, it was a spacious room, very quiet as we did not have a seaview, which suited our mood fine ! The breakfast was at the hotel nearly next door, and had a very luxurious breakfast on offer from fresh fruit to fried eggs......fresh bakery items lots of choices. The girl behind the counter l think Constandina was extremely helpful. she even made us a breakfast bag as the day we were leaving was very early, which we found very considerate of them. In all, it was a very pleasant experience

The hotel is in a perfect location. The staff are all wonderful and nothing it too much for them.

Stayed here last month & it was a good choice; it is a large-ish hotel with the kind of close & personal attention you get in a boutique hotel. Since there were no open air concerts being held while we were there (arena is right next door), the hotel is in an otherwise quiet place, away from the very crowded tourist area. It is near Koum Kapi Beach & many seaside restaurants. Along with the breakfast room (breakfast is excellent with many, many choices of food items unique to Chania/Greece & a friendly staff), the gym is on the lower level, the pool is a good size & warm enough for us to swim our morning laps in, & the lobby has floor to ceiling windows, allowing in lots of natural light, a bar with super friendly bartenders & an outdoor patio up front. Our room was VERY tight, only about 18” (45+ cm) of space between the bed & utility counter so it was hard to pass by each other from one side of the room to the other & it had a step up into the bathroom that was a minor problem in the dark of night. We had a few problems in our room that housekeeping took care of immediately & that was much appreciated. There are other thoughtful amenities here: art in the dining room created by a local artist, a complimentary, small bottle of Raki & a bag of peanuts comes with the room as well as a bottle of water in the fridge (not all hotels on Crete do this due to water shortages on the island), management gave us coupons for free drinks after our room-problem issues, there is a pillow ”menu” listing different types of pillows available for use as well as advice on how to achieve better sleep. Our (tight) room faced the pool & mountains, had high ceilings, had a wall with an imprint of a very pretty domed church & it appears most rooms have some kind of wall art like this. Glad we chose the Kriti Hotel.

The room was spacious and the hotel was super clean and extremely comfortable. Everything felt brand new and the service was really 5 star. We were happily surprised to learn that the indoor swimming pool is actually just a giant jacuzzi. We spent an hour there on our last night which was super nice. The bed is really comfortable and the place is quiet. There is a valet service for parking your car and we got welcome drinks and snacks on arrival. Thanks again for the free bottle of wine and fruit bowl as a VIP welcome gift. We really enjoyed and will come back to this hotel if we ever visit Chania again one day.