Hotel berhampiran Falasarna Big Beach (North End), Chania

Perfect Vacation! My first time in Greece but definitely not the last one. Together with my parents we spent 7 wonderful days. I really have nothing bad to say about this place. Even though I am living on Dubai for the past 10 years and let’s say I am used with a high standard of accommodation and service, this place was top. Very modern rooms, extremely clean place, very delicious food, amazing views, there is a shop right next to the hotel and few beaches nearby and the most important factor that made our stay so memorable are the people!! They are just soooo kind and hospitable! From the moment I arrived, Georgia gave me a warm welcome and I had a very smooth check in. Throughout our stay Iro gave us the best suggestions where to eat, what to visit and helped us to book everything; like she was our personal concierge even though this is not her job, so blessed that we have met her. Every morning we got served breakfast by the lovely Ana and Maria, so accommodating and kind. In the evening, John and Stelios served us delicious food and amazing cocktails. Nonetheless, Mr. Andreas is one of the kindest and hard working person I met! And the one who cleaned our room daily, Efi, took care of the smallest details which made our stay more comfortable. Both myself and my parents felt like we are part of the family and were very sad to leave this place but for sure we will be back! Thank you for this unforgettable experience!

酒店位置非常好，離老城步行幾分鐘，早餐很好，前台服務也特別好，房間不大，但是設計的很合理，還有一個陽台，吹吹風，很舒適

The location is perfect in the old town. The rooms are well equipped and cleaned every day. The beds are comfortable. The only thing is because of the old building there is no good isolation and it is a bit noisy when someone from the street is walking…

The hotel is in a perfect location. The staff are all wonderful and nothing it too much for them.

My stay at this hotel was characterized by an outstanding location, close to the city center and conveniently surrounded by various food stores, pharmacies, and supermarkets. The receptionist was exceptionally kind and helpful, enhancing the overall experience. However, the absence of an elevator posed a challenge, especially when handling luggage, making it less convenient. Nonetheless, the room itself was remarkably comfortable, and the presence of a taxi station right in front of the hotel proved to be a practical perk.

Great place to stay in Chania. It has an excellent location, close to the Old Port, the bus station, supermarkets and shops. The room was cleaned every day and the staff was incredibly friendly and helpful. The breakfast was also really good. 100% recommended!

Stayed in suite with sea view. The view was amazing. The room was lovely, bed super comfy. There was a nice vanity table to get ready at. Bathroom was big and clean. The service at reception were very helpful. The location was great right in old town but not too noisy - music from restaurant in evening but I liked it and church bells on Sunday. I really enjoyed my stay here and was very happy with the suite. Couple of things to point out: there was no furniture on the balconies and aside from a pouf, no furniture in room to move outside. So meant nothing to sit on to enjoy balcony and it’s view. Also the curtain was only half curtain so to block out light need to shut the shutters which then restricts air. I didn’t mind but if you want darkness to sleep might need to bring eye mask. Like I said only minor things. Overall great place. Hot water - i mention as I know this is important to people :)

I booked to Elia Potie in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room afte two hours. Moreover, the room is above a bar and there is music playing until one a.m. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed Hotels.com immediately and they were trying to find the manager but he/she was hiding!

We have just returned from our trip to Chania, Crete. Our week long stay in Lena Beach Hotel was excellent in every single respect! We enjoyed the beautiful setting, fantastic breakfast and most of all, the fantastic service offered by Ioannis (hotel manager) and the team. The staff went out of their way to make us feel welcome and even helped us organise and book taxi transfer from the airport. The hotel has a very relaxed atmosphere and all staff go out of their way to give a personal touch. The pool area was stunning and access times were brilliant (open until 9pm). There are some beautiful beaches only a few minutes walk from the hotel, of which we visited every evening to watch the gorgeous sunsets! We were in a Triple room with a beautiful sea view. The room catered for our every need and the powerful air conditioning was definitely appreciated! The balcony area was very private. We had a sound sleep every night! The area is absolutely stunning and we enjoyed days out in Chania and Imbros Gorge, as well as having an unforgettable trip out to Gouvreneto Monasteries. Thank you Ioannis and your team for making our holiday so special! We will definitely be returning 😊