Hotel berhampiran Orthodox Church of Holy Prophet Elias, Chania

I booked to Elia in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed ********** immediately and they were trying to find the manager but he was hiding!

Definitely recommend! Brilliant communication leading up to our stay and fantastic service throughout. The staff were so helpful with recommendations and booking a taxi. We did the 24 hour check in and it worked so smoothly. Beautiful hotel, loved the decor and very clean. Great location too, a short walk away from the old town. Breakfasts delivered to the room were delicious. Thank you!

First of all, l will get the negative points out, which are not alot, only 3 small points. 1 was the bathroom....very small, we had to stand in the shower to be able to close the door when entering the bathroom as there wasnt enough room to move around ! 2nd the tv kept losing the stations, therefore, we could not watch any tv. And lastly, the ”dressing table” had the mirror so high, l had to sit on 2 pillows to be able to see myself (and l am not a short person !) But as for the rest .......The enormous bed gave us the best sleeps ever, it was a spacious room, very quiet as we did not have a seaview, which suited our mood fine ! The breakfast was at the hotel nearly next door, and had a very luxurious breakfast on offer from fresh fruit to fried eggs......fresh bakery items lots of choices. The girl behind the counter l think Constandina was extremely helpful. she even made us a breakfast bag as the day we were leaving was very early, which we found very considerate of them. In all, it was a very pleasant experience

Nice hotel with perfect location near bus station and old town. I really liked breakfast and want especially mention grissini, fresh fruits and vegan cheese. Coffee was from machine but it was good and enough choices. The view from our balcony was on inner ward, where were lots of pigeons, so also lots of pigeon poop everywhere. In the fridge were one bottle of water and two bottles of lemonade free of charge.

The hotel is in a perfect location. The staff are all wonderful and nothing it too much for them.

Our stay was AMAZING! Alexandros and Anna were so friendly and helpful. The location is awesome with just a 5 min. walk to 3 great beaches. The bus to Chania Old Town is out front of the hotel and it's a short bus ride away. This boutique hotel is super clean and just lovely! The breakfast was delicious and our room was VERY spacious and we had two balconies and a living room. We were able to book a day trip to Elafonissi Beach right at the front desk. If I ever make it back to Crete, I would definitely stay here again. I've never written a review on Trip Advisor before but enjoyed my stay so much that I felt obligated to do so.

Great hotel. So nice to be so close to the ocean. Also, breakfast is very good.