Hotel berhampiran Pachnes summit, Chania

My stay at this hotel was characterized by an outstanding location, close to the city center and conveniently surrounded by various food stores, pharmacies, and supermarkets. The receptionist was exceptionally kind and helpful, enhancing the overall experience. However, the absence of an elevator posed a challenge, especially when handling luggage, making it less convenient. Nonetheless, the room itself was remarkably comfortable, and the presence of a taxi station right in front of the hotel proved to be a practical perk.

I booked to Elia in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed ********** immediately and they were trying to find the manager but he was hiding!

I was very pleased with my stay here for 6 nights. I arrived late at night so the hotel reception was a little tricky to find, and I was nervous since all the shops were closed and the streets were kind of empty but actually the neighborhood is entirely safe and right in the middle of all the action. I loved having everything right at my doorstep - restaurants, shopping, the old town center. The room was clean and actually much larger than I expected. Good wifi, powerful air conditioner, comfortable bed. Overall I had a great stay and highly recommend for anyone watching their budget but wanting to be in the heart of everything.

We stayed here on our first time visit to Crete and it did not disappoint! The hotel is in the heart of the Old Town and a few feet from a plethora of restaurants and shops! The hotel is situated in front of the harbor that is buzzing with people and activities. Our room had an amazing sea view! We could not get enough of the gorgeous view! Our room was well-sized and pretty. The hotel staff were very attentive and accommodating. The included breakfast was generous and included traditional Cretan fare with fruits, pastries, eggs, assorted breads, etc., Neo Chora beach is walking distance from the hotel. We spent an enjoyable time on this quiet beach. I would stay here again and wholeheartedly recommend this hotel!

First of all, l will get the negative points out, which are not alot, only 3 small points. 1 was the bathroom....very small, we had to stand in the shower to be able to close the door when entering the bathroom as there wasnt enough room to move around ! 2nd the tv kept losing the stations, therefore, we could not watch any tv. And lastly, the ”dressing table” had the mirror so high, l had to sit on 2 pillows to be able to see myself (and l am not a short person !) But as for the rest .......The enormous bed gave us the best sleeps ever, it was a spacious room, very quiet as we did not have a seaview, which suited our mood fine ! The breakfast was at the hotel nearly next door, and had a very luxurious breakfast on offer from fresh fruit to fried eggs......fresh bakery items lots of choices. The girl behind the counter l think Constandina was extremely helpful. she even made us a breakfast bag as the day we were leaving was very early, which we found very considerate of them. In all, it was a very pleasant experience

Excellent small hotel. Recommended All the staff were great but a special mention to Eleni & Vicki on reception who were a great source of local information, happy to chat and always gave a warm welcome Breakfasts were really good with a selection of hot & cold food. Loved the fresh orange juice , the homemade cakes and avacado cheese tomato on toast Pool pretty small but there aren’t loads of guests so no problem getting a sun bed. Pool towels provided Room was very clean with linen, towels changed every few days. Best shower I’ve ever experienced in Greece. Coffee maker but would have liked a kettle as well Pita Griil (recommended) & small supermarket just over the road. Sandy beach, more supermarkets restaurants 200 yards with a frequent bus service to Chania Town for 1.5 euro

Excellent small hotel located right on the beach. The pools are small but the proximity to the beach makes up for that. In the 'resort' part of the hotel there is a small gym and indoor pool in the basement. All of the staff are very friendly, helpful and welcoming. Very good breakfast. Our room was a little on the small side but it had all you need and was perfectly clean and serviced every day. The hotel is centrally located with easy access to all local amenities.