Hotel Charles County dengan Gim

I've stayed at this hotel for several years and there has always been some sort of incident or the other. With the manager at the centre of it. She had no inkling of customer care and how she's in the hospitality business has always been a mystery to me. I haven't been in two years because of Covid. This April, I was finally able to pay a visit. To my delight, the manager has been replaced with a new manager named Brittany. She was fantastic! Very considerate and attentive to customer needs. TT the previous manager, was far from it. Brittany provides a breath of fresh air, which is just what this hotel requires. I had a wonderful stay and all of my demands were met. I'm looking forward to going back next year.

We had an overall nice stay. The bed was comfortable, even though there was a middle school field trip on the 2nd floor, our floor was relatively quiet and we didn't have any problems with noise keeping us away. Since many of the hotel guests were on buses, we didn't have to go around back ever to find parking. I had read there were sometimes problems at the back of the parking lot and I can understand why with the woods there. It was convenient to walk to Cracker Barrel for dinner one night. The negatives: The pillows were extremely uncomfortable for both of us. Usually, I prefer the feather (or down-like) pillows and my husband prefers the feather-free type in Hampton Inns, but neither of us liked these. They seemed to be filled with air and then went flat when I laid my head on it. Breakfast was not as good as other Hampton Inn stays in the past year. The regular waffle batter was either too thick to come out or was empty for two days. The one morning, we were there an hour before breakfast ended and there was almost nothing in the bread and pastry box and other items were out as well. I stood around for a while to ask a worker about it, but eventually gave up when I didn't see anyone. Additionally, with a sign on the bathroom mirror that says Housekeeping only upon request, I was quite upset to come back and see my room had been cleaned. I know you usually hear the opposite, but if housekeeping is coming into my room, I put away my electronics, move my pajamas off of the bed and more.

I’ve stayed at this property multiple times. It’s in a great location, near shops and restaurants as well as a Wawa or 7-11 for late night snack. The staff has always been friendly and inviting. All current COVID regulations and guidance are being followed.

Great stay good location clean room

We regularly utilize the Holiday Inn Express for our annual National Prayer Garden event. Your support and quality are understanding, and your service has always been above average. However, last month, (September7-11) a new clerk Jennifer Wallace inserted herself into our booking process as the point of contact. In the past Pam had always provided superb service as our Point of Contact. This new clerk Jennifer Wallace was impatient, inconsiderate, and appeared confused most of the time which resulted in an overall poor customer service experience. The disorganization was so much so that it resulted in a an overcharge and then a subsequent refusal to refund the overcharge. That's a bad business look! Given some coaching, an additional training perhaps Jennifer Wallace could develop the civility and consideration necessary for success in your business and to provide an exceptional customer service experience moving forward. However, we will not be utilizing any IHG Hotels or Resorts in the future as a result.

The price was great especially since the other places next to it charge alot more. It’s nothing fancy but the rooms are clean and the staff is helpful. Free internet and breakfast. Would recommend to others.

At Wingate by Wyndham we focus on connecting our guests to the elements that form a great stay. Stay connected to the world with free WiFi keep connected to your routine with our free hot breakfast buffet and fitness centers and connect to convenience in guest rooms appointed with flat-screen TVs microwaves and refrigerators. You will find every service and amenity at Wingate to keep your life balanced and productive even when you travel.

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. Behind every great day at the Quality Suites hotel in Waldorf, MD is a great night. We are near Patuxent River Naval Air Station, Chesapeake Bay, National Harbor, Ronal Reagan Washington National Airport and Baltimore-Washington International Airport. Business travelers and tourists alike appreciate amenities at this smoke-free hotel like free breakfast, an indoor heated pool, free weekday newspaper and guest laundry services. Spacious guest rooms feature TVs, hair dryers, coffee makers, desks, recharge devices, safes, irons and ironing boards. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Penginapan hotel adalah hebat! Kakitangan membantu apabila kami memerlukan apa-apa dan bilik lebih baik daripada yang saya harapkan.