Hotel berhampiran uBreakiFix, Charlotte

I've stayed in over 1000 hotel properties*, this stands out as one of the best! In Charlotte for 5 weeks due to major back surgery and stayed at the Homewood Suites in Ballantyne. Plenty of time to see it all. Front Desk - 5. Exceptional job by Daz, Stephen and Gulshat. The Room - 5. Well kept, everything you need for an extended stay. Housekeeping - 5. Some of the nicest, most cheerful people I have met. Met supervisor Maribel, and Rosa – awesome job! Breakfast Area Staff - 5. Fantastic crew, smiling and helpful. Food - 3. OK, This is on me. I'm not into american breakfast. However a large selection that rotates daily. Wednesday happy hour - nice selection of snacks, complementary beer/wine. Pool/Rec/ Workout areas - looked great, couldn't use :( Maintenance - 5. Used the outdoor grill one night and it looked brand new. 15 year old property in excellent condition. All of this points to one person. Michelle, GM is a dedicated individual, with attention to detail. A true professional who has assembled a tremendous staff. And let me not forget Landon, Dir of Sales who I initially had the pleasure to speak with. Have your next meeting/gathering here! Negative reviews are just that.There's occasionally a situation that comes up, but if you work with the staff, it will get taken care of. * Lifetime diamond Thanks to all!

The room was gorgeous. Very neat very clean. When I first arrived, I didn't recieve the room I originally saw on website. When I called the front desk and informed them about it, the front desk agent went above and beyond to find me the correct room and near the elevator which was a plus since I and another family member is disabled. I wish I knew her name but I do not remember. She was fantabulous with my checkin process. The only complaint I had was the elevator was so far down the hallway for me to walk with my walker and housekeeping came only once out of my 5 day stay. Other than that. The hotel is quiet and the breakfast is very good. Also was in a good location. I WILL DEFINITELY BE BACK.

房間乾淨整潔，工作人員都很nice ，周圍環境不錯，重要的是酒店不但有咖啡供應而且有熱水供應，泡茶等完全沒有問題！

The hotel was clean and appeared to be newly renovated. We liiked that! We were disappointed that the Bistro was only open 1 of the 5 nights that we stayed. The hours were posted to be open until 10, but it was not. The a/c in the rooms was difficult to regulate. Maybe it was us, but we put it at 70 and it was way too cold. Put it at 73 and it it was warm . So inconsistent The room itself was large but the toilet and shower room was small as were the sink and closet. Not much storage in the dresser either. I realize that this is not the fault of this Courtyard, and is the layout of this particular place. Also disappointed that no breakfast vouchers were offered. We are usually given those when we stay at Marriotts where no free breakfasts are provided. We did ask, and were told no. Our stay was definitely adequate, but not our favorite.

I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a

I had an amazing stay at AC Hotel Charlotte Ballantyne and want to give special thanks to Christine for her professionalism and warm hospitality. This was my first time in Ballantyne, and I ended up staying for three nights because of how great the experience was. The hotel is in a fantastic area with plenty of nearby restaurants and free parking. The bar serves excellent cocktails, and the modern, stylish design throughout the hotel adds to its charm. The rooms feel luxurious with stunning views. The yoga studio and gym are impressive, perfect for anyone looking to stay active. Whether you're new to Ballantyne or visit often, I highly recommend checking out AC Hotel Charlotte Ballantyne.

Lost track of how many visits this is for us — but each and every time we receive the utmost in Marriott hospitality from GM Emily and her wonderfully-attentive staff. Every thing here is just perfect. And as the weather warms, they appear to be getting closer to opening the fantastic outdoor pool/jacuzzi. There are also 2 separate patio areas with very comfortable chairs for enjoying afternoons and nights. We had a massive 2-Bedroom/2-Bath Suite on the top/5th floor with screened windows that open for a breeze and glorious evening views all around the property nestled amongst trees. Right across the street is everything you could want: Target, Harris Teeter, Jersey Mike’s, Sally Beauty, Ulta, a Regal movie multiplex, Chick-Filet, Starbucks and many more eateries. You can walk forever in almost any direction, but there is also a good-sized fitness room with free weights, machines, lots of towels, even a scale. You will really enjoy breakfast: cage-free scrambled eggs every day as well as an ever-changing variety of additional egg sandwiches, plus individual milk cartons (fat free, 2%), bagels/breads, bananas and yogurts (some also fat free). Laundry facilities on the 2nd and 4th floors (1.75 wash/1.50 dry). No ice machine but just ask one of the very, very friendly breakfast ladies (like Divya, who is so nice to everyone) and they will oblige you with a smile. All in all, a fantastic stay. It always is. Good show, GM Emily!