Hotel berhampiran Loughborough University, Charnwood

I stayed for the altitude rooms, 3 weeks total & full board. Would recommend this to other athletes looking to do altitude training (live high train low). The room was very spacious and the staff were brilliant with me. The staff made sure that safety was top priority and made themselves available if I needed them. The food was top class, perfect for any level of athlete. Kitchen run by top sports nutritionists so you know you’re in good hands- special shout-out to chef Varun V and Abs for being so welcoming and helpful. 5stars

A lovely guesthouse. We were greeted by Derek and shown to our room. We had the the accessible room on the ground floor. It faced the main road but it was so quiet at night, so we had a peaceful nights sleep. The breakfast cooked by Lez was one of the best we have had at a guesthouse. Everywhere was clean and nicely decorated. We will definately stay here again if we are in the area again.

Excellent value with great transport links. Clean rooms and bathrooms. Though I didn’t use it, there appeared to be plenty off road parking as well. Great communication throughout by email and WhatsApp - ease of checking in. Will definitely come back! Thank you!

Arrival • Our arrival was straightforward – easy and pleasant. Were informed that the restaurant was not open. • We were staying for 4 nights (F, S, S, M). Room • Room was clean and tidy. • Bed sheet did not completely fit the bed – minor point. • Plug sockets on desk were dead – minor point – there were plenty of others. • Lighting by wardrobe by door was poor – not great but another minor point. • Overall lighting was ok – but as ever with hotels not great for doing make-up (my partner is constantly disappointed with hotels) – minor point. • Extractor fan – non-functional in bathroom leading to a steamed-up room – minor point. • Shower was super powerful and hot. Breakfast • 8 – 10am. We arrived 9am. • Instant coffee only – no decaffeinated evident though we didn’t ask for more • Only one type of milk. • There was a breakfast cereal dispenser for x4 types. o However, on the first day there were only two options – cornflakes and cocoa-pops. For the remaining three days only cocoa pops. • Insufficient tables spread across two areas with a trip hazard in between. o The tables were not all suitable for breakfast – more coffee table style • Toaster was inadequate and was connected to power via a hanging multiplug which would be an electrical hazard. • Over the weekend the cooked breakfast was served buffet style. o On arrival for breakfast there were no eggs and these needed to be requested. • On Monday and Tuesday there was table service. o The friendly staff informed us that not all options were available o Eggs on toast came as one egg (isn't the norm two eggs?). Staff • Overall the staff appeared friendly • It was unfair to leave the young lad to manage the customers at breakfast on his own over the weekend. o He did a pretty good job with a number of requests for more cutlery, coffee, eggs, cereal  Probably deserves a pay-rise for his resilience • Someone at front desk appeared to be smoking on Monday morning Décor and other • Wallpaper hanging off in breakfast lounge • The hotel building and grounds belied a relatively rundown interior with a dated look. Conclusion • The room was comfortable, but the breakfast experience was a disappointment. • The staff were friendly but seemed to be going through the motions. • We would have checked out from the hotel had it been possible not to lose booking fee. • Would not recommend anyone to stay based on our experience. • The whole place needs an injection of process and strategy to create engagement and uplift. In other words the manager/management/owner need to do better. • Customer expectations need to be managed better o For example, remove the cereal dispenser with empty options if supplies are low/not available, which we were told they were. Or go to the local co-op and buy some – go the extra mile. o Instruct staff to have the same message o To explain clearly that breakfast is only of a certain type – not tell us what we cannot have  That said it would be unfair to judge the staff as it l