Hotel berhampiran American Village, Chatan

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

Nicely located in Chatan Beach with AEON mall next to it and American village within walking distance. Rooms are well kept considering the older design. Good bed to sleep on. Also free milk and diapers for babies.

The hotel is located in the center of American Village, surrounded by colorful buildings, beautiful beaches, nice restaurants, convenient stores, and shopping centers. The staff members are very friendly and helpful. A highlight of the stay is the breakfast, where you can enjoy traditional Okinawan food. It is definitely a must-try!

Beautiful place! Staff were friendly and accommodating. First experience with a 5 star hotel and it was amazing! Situated right beside American Village and there were many places to just walk or cycle around and explore. Staff even helped with making a taxi booking since we had an early flight. Thank you Hilton for making the last lap of our Japan trip a memorable one! Oh and breakfast buffet was good! Wished that the items changed around but not complaining since the food was of top quality!

This hotel location is good! Very close to the main area. We could walk to restaurants and the beach easily. Love the idea that we can access and use the pool facility in another Hilton :)

The Hotel is in a walking distance to American Village (~10 minutes). Hotel provided free “Golf car” service between hotel and American village, in the afternoon. There is also another free golf car service, guess this is cooperated by all hotels in the area, see the timetable attached. Room is big and clean.

Nice and quiet location near American Village. I was assigned a lower-floor harbour view room which looks over the carpark in front of the hotel. Hotel staff was kind to move me to a higher floor room at my request. Nice breakfast, comfortable room and decent facilities. Only thing to complain about is probably the gym (little equipment).

가족들과 3박4일 여행 다녀왔어요 우리가족들은 이온몰에서 시장봐서 숙소에서 일본음식들을 즐겼어요 편의점음식 맛있어요 ㅎㅎㅎㅎ 오리온맥주 실컷 먹었구요 세탁기 건조기가 있어서 옷가지 많이 안들고가고 세탁해서 입거나 현지에서 옷사서 입어서 좋더라구요 하지만 주방근처에서 이상한 냄새가 나서 좀 힘들었습니다 정수기내부가 깨끗하고 물이 좋아서 피부가 보들보들하더라구요 창밖으로 보이는 뷰는 야경이 이쁘고 낮에서 멀리 바다가 보여서 좋았어요 위치가 정말 좋았고 느즈막 밤에 아메리칸빌리지는 정말 좋았어요 우리가족은 환상적으로 그 밤거릴 즐겼어요 다른곳보다 더 선물이나 산리오제품 화장품이 저렴하더라구요 아메리칸빌리지 스테이크집은 너무 맛있고 펜케이크 집도 최고였어요 간단한 영어 일본어로 모든게 해결되고 불편함이 없는 여행이였습니다 국제거리 돈키호테 이온몰 보다 더 저렴한것이 많으니까 비교하면서 다니고 마지막날 쇼핑하는걸 추천드려요

Staff is very helpful and friendly! Environment is nice and clean! I particularly love the laundry provided in the room!

The hotel is just a few minutes drive away from American Village and has free parking space for guests. We had two rooms, both clean and neat, with all the necessary amenities. The staff was friendly and helpful and provided 24hr reception service. Overall, good value for money.