Hotel Romantik di Chatan

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

This hotel location is good! Very close to the main area. We could walk to restaurants and the beach easily. Love the idea that we can access and use the pool facility in another Hilton :)

It is the first building in front of the Sunset Beach, you can enjoy the sunset set in your room, as the rooms are equipped with sitting chairs beside the sliding doors of the balcony. The staffs are very polite and helpful, their English is so good which helps a lot. Will definetly recommended to others. However, it would be perfect if a lamp was provided on top of the desk beside the TV, as that corner of the room is farely dark.

The hotel is just a few minutes drive away from American Village and has free parking space for guests. We had two rooms, both clean and neat, with all the necessary amenities. The staff was friendly and helpful and provided 24hr reception service. Overall, good value for money.

慶祝周年紀念，然後免費幫我哋升級咗去海景房， 間房好正，有洗衣機 乾衣機 微波爐 電磁爐 有煲有煎pan  同兩套餐具 想玩煮飯仔都冇難度 另外廁所 抽氣扇 冷氣都係最新設備 最重要嗰樣係有一個大浴缸 🛁 唯一美中不足 就係佢哋嘅沖涼液入邊嘅精油太多 好似沖完涼又一層油喺身上面洗唔甩咁 但係整體4.5/5分！酒店附近都有大海 去美國村，只係10分鐘 如果再去沖繩會再次入住