Hotel berhampiran La Cave Famille Perrin, Chateauneuf-du-Pape

Wonderful castle with a gorgeous view of the vineyards. Stayed in one of the towers, plenty of room, clean and comfortable. Excellent breakfast, possibly could use a few more choices. Have dinner there at least once as it was definitely a gourmet experience. Hotel staff was very helpful with suggestions, directions and general information. Very friendly. Would strongly recommend if you are in the area of Chateauneuf du Pape.

We stayed at May de Capelou in May 2022. It is a beautiful farmhouse but it has a problem - mosquitoes - and lots of them. There is no mention in their publicity that the property is located on an island. Nor do they warn guests of the issues when they check-in. We were encouraged to book at their outdoor restaurant La Brousse on our first night, surrounded as it is by woodland and orchards, and we were eaten alive. The mosquitoes were everywhere, swarming over our heads and in our faces. The hotel don't mention either that that have 6 machines in operation to try and control the population which clearly don't work. My wife was severely bitten in spite of the fact she was dressed in long trousers, lace up shoes and a long sleeved top. Her leg swelled up and we were forced to leave after 2 days of a planned week. The manager Valerie was not sympathetic, giving the equivalent of a gallic shrug. When we informed her that we would be leaving, my wife spent the entire day in our room. At no time was there any enquiry from the hotel staff as to her welfare. Not a visit to the room or even a telephone call when they knew she was unwell. When we checked out at 1700 which the hotel were advised of, I felt sure that this small boutique hotel which is marketed as being ”like a private house” would at least give us a personal farewell. I would expect that under normal circumstances let alone after our experience. Not a single member of staff appeared, yet one was clearly visible sunning himself at the hotel pool. We left alone without a single word from the hotel. In summary I don't believe this hotel really cares for it's guests. They certainly did nothing for us in the wake of our experience showing a casual disregard for our wellbeing. I wrote to the manager when we returned home and gave them an opportunity to make a gesture of goodwill towards us in view of what happened. They were not interested except to say they would consider refunding something if they re-let the room Think very carefully before you book this hotel and consider the pitfalls.