Hotel Mesra Haiwan Peliharaan di Cheltenham

First room we checked into hadn’t been cleaned. Second room was fine but the hotel is kind of old and had lots of stains on the carpet and furniture, and the bed and pillows were extremely uncomfortable. Staff was nice.

The hotel is dated and the floorboards creak everywhere. Feels I bit like and old persons nursing home. But the staff were excellent, every single one of them. Stayed in a double suite… nice enough but that ain’t not suite. We had supper in the Lakeside restaurant on site which was good and reasonably priced but it was cold in the room and the food took ages to arrive… even though I only had a Caesar Salad !! Anyway, we decided not to bother with breakfast but check out as well as check in was faultless. The Spa / leisure club were quite simply dismal. The pool was Arctic cold, changing rooms “snug” and loungers awful.

房間不大，但服務人員很熱情，開着燈光很温馨，床很舒服，離Clc學校近就在對面，是陪孩子的好住處，離小店廣場也很近，從cheltenham SPA 下車步行20分鐘到酒店．

很好的酒店，服務也很溫馨，酒店的景色非常好，周圍有很多hiking路線

這個季節有需要提前幾個月定票的賽馬會哦！訂房時沒有的早餐也被我吃了兩頓！洗澡調水温前，感覺是有點麻煩的，真正用過後覺得很簡單！走路5分鐘應該就是市中心吧！期待下次賽馬會，我可以有時間再來！其他，看圖腦補

Lovely comfortable room and good value for money. I would definitely stay here again.

The restaurant is stylish and the food is very good. The room was quiet and comfortable.

The biggest room we ever stayed in. It's a size of a studio apartment. One queen size bed and one double bunkers bed. The toilet is also huge for a hotel room. There's a flat TV set a sofa set. The room is also equipped with a small kitchen, sinky and a small fridge. Plates, glasses and cutlery are provided inside the cabinet. Check in and check out were smooth and easy. Friendly staff. Location is good. There's a nice Indian restaurant within walking distance, the briyani is to die for. Some of the downsides are: 1/ basement parking space is too tight for a normal size car. Big cars would have difficulty to park or even manoeuvre in basement parking area. We're allowed to park at the open back alley, reserved for the hotel customers. 2/ The queen size bed is squeaky. Perhaps the hotel could consider replacing it with a more solid bed frame. 3/ You have to climb up some stairs to check-in at the register counter. If you have lots of heavy luggage, it's going to be challenging to bring your bags up. Overall, love this hotel. Would stay again anytime.

樓下附近就有很多餐廳，對面🈶自己付費停車場，前天工作人員很熱情友好，還幫我打印了駕照翻譯件，住了兩天不錯，早餐比較簡單，公共娛樂區域還比較大，退房遲到了也沒人管

This was an excellent hotel. Service was great. From James in reception who welcomed us with professionalism and warmth & tips to visit, to the restaurant staff who were helpful and responsive. The chef was great - food was tasty and to a great standard. The housekeeping staff were friendly and accommodating as well. We had an awesome and restful stay. Our dog enjoyed the bed and treats as well as walks in the beautiful grounds. Breakfast was excellent and the rooms were clean, beautifully decorated and comfortable. We will make tgis hotel an regular on our list.