Neyar • Niyafa Luxury Hot Spring Terrace Garden Hotel (Chengdu Chunxi Road Taikoo Li)

Good customer service from the staffs and couldn’t have chosen a better place for a weekend retreat. It was great to relax, and the rooms were not only clean but also comfortable.

This hotel located in the city area, a lot of attractions nearby, able to reach by walking distance. Staffs are efficient and friendly. The room might be a little crowded for a couple but they provided daily room cleaning service.

Unfortunately, we cannot confirm the claim that the hotel was newly renovated in 2026. The property feels dated and not particularly clean: the mirror coating was peeling, a ceiling light was missing in the shower leaving a hole in the ceiling, the toilet grout was brown, and the curtain was partly out of its holder. The hotel was also very noisy, both due to the busy main road and the poorly soundproofed room door. The breakfast we paid for was only available on one of three days. When we asked, we were simply told: “Breakfast comes tomorrow.” The lobby also feels cluttered as it doubles as a parcel pickup point. Given our experience, the positive reviews only seem explainable by the apparent incentive of around RMB 20 offered for a 5-star review. Next time in Chengdu, we will definitely choose another hotel.

Had great experience

Amazing staff, superb service

Staff were very friendly and very patient to assist us with our requests and sorting out our parcels and *******!

We loved our stay. The room was clean and the staff was very friendly and helpful.

Hotel is centrally located to visit Chengdu, rooms are spacious and comfortable. The team at the reception is great and very helpful, they made everything possible to make our stay comfortable. The cleaning lady seems instead being very random, she sometimes decides to clean the room partially, not doing the bed, forgetting towels, not replenishing the drinking water, just a light sweep on the floor here and there. The cleaning service could be improved with a stricter SOP.

This hotel is new but when we come at 14.50 the hotel still not have room available for us. However overall stuff attitude is nice and friendly. Good option at this price range!