Anonymous User
June 2, 2024
The environment is very good, quiet and elegant, suitable for walking and leisure. There were some minor incidents during this stay, it seems that the equipment system malfunctioned, but it was quickly resolved. The hotel proposed to upgrade the room due to its own reasons, but the guests staying in the hotel had to pay the price difference, which made people feel very unreasonable. Although the room type was not changed in the end, the proactive and timely follow-up service of Ctrip customer service made people feel very relieved, especially thank you! The current facility management is a bit anxious. The bathroom drains of the two rooms were blocked because the hair was not cleaned before, so that the water overflowed the bathroom when we used it, and the water pipe of the washstand also leaked [covering face] The hotel service attitude is still good. After the response, the master was arranged in time to deal with it, but there was no room hygiene service in the evening, saying that the staff had all gone off work.
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