Hotel berhampiran Cherokee County Museum, Cherokee County

I was attending a baby shower for a family member and have been to Spartanburg many, many times although not recently. I was amazed at this fabulous find in downtown Spartanburg! The staff was friendly and the rooms were exceptional. The rooftop restaurant was superb and the view was unbelievable. Particularly, if you haven't been there in awhile. Make the trip and stay at the AC Hotel. You won't be disappointed!!

We have started traveling a lot and always choose a Hampton Inn but this was not a great stay for us. The one staff member we encountered at the front desk was considerate but refused to sell us a snack kit since we haven't quite reached diamond Hilton Honors status. The request to buy snacks was made after the one and only vending machine (which was sp****) ended up as “out of order” after it malfunctioned while we were attempting to use it. The room was clean but definitely old. The shower had very low water pressure and there is no bath fan or ventilation. The bed was pretty uncomfortable and the TV was so old that it didn’t have HDMI so we could stream from our devices. The TV remote barely worked and was hit and miss when muting or changing the channel. There was no channel guide so you couldn’t even choose what to watch. We had to surf through channels and then wait for the commercials to end to see what was on. Lastly, the breakfast was a sad affair. No freshly baked muffins or biscuits just stale wrapped pastries that are gone by 8 am. The milk was warm since it wasn’t on ice. The butter might have actually been a butter spread? I will never know because it wasn't labeled and was in a plastic container with one spoon, which every guest used:( We will not be staying again and caution frequent Hampton Inn travelers to know it is not like the other facilities they are used to staying in.

Pros: 1) clean place 2) relatively friendly staff Cons: 1) The elevators have had a nauseating smell of what I imagine to be highly scented, floral cleaning fluid. It will knock you down! Extremely off putting!! I've had to stay here 4 times and it's the same every time. The elevators floors are also usually sticky. 2) Rooms here are not refreshed unless you request it 24 hours in advance BUT you may not know you need your room refreshed 24 hours in advance. The result can be an overflowing trash can and dirty towels. 3) One morning, the hotel water was shut off just as I was getting into the shower. The staff knew in advance they were going to cut off the water but they failed to notify the guest. Very inconsiderate. 4) When we checked in, we received one small water bottle and there were two of us. These are first-world problems and probably not worth mentioning but the elevator smell may be enough to make me change hotels. Makes you wonder what they're trying to cover up.

I stayed in room 209 on 1/11. I woke up at midnight feeling something crawling on my neck. I brushed it off and turned on light to see a little ”beetle”. I pulled back covers to find a total of 6 on my pillow and sheets! I felt sick knowing what they must be. I immediately called the front desk and told them to come upstairs. I slid the mattress away from the headboard to discover a full INFESTATION of bed bugs on the bed skirt in all sizes and life stages! By the time the desk clerk got to my room I was grabbing my stuff to leave. She offered me another room and I declined. I immediately put all my belongings in trash bags that she provided to me and told her I expect a refund. She told me the manager would call in the morning. At 1pm on 1/12 no one had reached out to me so I called and was told the manager was in a meeting. At around 4pm I received a phone call and apology for ”you having to move to another hotel in the middle of the night” from the assistant manager. He said pest control was coming the next day to investigate and he would ”keep me updated.” I asked him if he went to my room and he said, ”Yes, but I can't tell what I'm looking at.” I said YOU'RE LOOKING AT BED BUGS! I then told him I was really surprised the manager didn't call me for something as serious as this and he said, ”I can ask the manager to call you if you'd like.” I told him NO I shouldn't have to ask for that phone call. I still haven't received an update on their findings, eventhough there is no mistaking what is in these pictures. Also, I thought I got off lucky with only 1 bite on my face that night. NOPE! 5 days later 11 itchy bites have shown up on my neck, right arm, and right breast. I was really scared that even after washing and drying everything straight from the sealed bags, I had brought some home until I googled and found out bites can take from a few days to 2 weeks to appear. I'll never get over the feelings of filth and disgust waking up to bugs crawling all over you and feeding off of you! It's sickening. I have included all the pictures but I know it can sometimes take a lot longer for them to be approved.

The hotel and customer service is absolutely by far above and beyond thank you and have a great day

Very clean and nice hotel. It is within walking distance to the Spartanburg Memorial Auditorium. The front desk staff was very helpful in answering our questions . The breakfast buffet was delicious. The staff at breakfast was kind, helpful and happy. I can say the front desk staff was kind, smiling and very professional in their jobs. They seemed happy to talk with us and make us feel welcome. If in the area again, will definitely look to stay here first before checking with another hotel.