Hotel berhampiran Bernard's Day Spa, Cherry Hill

I was very happy with my stay here for a weekend soccer tournament. The hotel is centrally located near the soccer tournament and Philly. I had a problem with my key and the staff was very accommodating. Breakfast was good as well with a variety of hot and cold foods. We also were able to do a team bonding in the breakfast area for dinner and did smores outside. The rooms are spacious and have a full size refrigerator and stove.

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Awful stay here - a lot of screw ups, with little resolution. I have attended conventions in the Cherry Hill area for the past few years, and have typically stayed a little further away in the next towns over, such as Mount Laurel or Voorhis. I decided to stay here this time, as the hotel was about 1 mile down the road from the convention, and on the same road. We had to change hotel rooms 3 times. First, the roof was leaking onto the bed. The next room they gave us smelled like pot -- we informed the front desk so that they knew it wasn't us, and to avoid being charged any fees. The front desk said they thought that room had smelled like pot, and gave us another room, upon request (they said they charged the guests before us, and wouldn't charge us, but we felt it was best to have a new room to make sure we wouldn't be charged). The third room was fine -- although we felt we had to diligently confirm it was fine before settling. Of course, I realize that things happen, but having to change rooms three times is very frustrating, and a bit unreasonable. Upon check-out, I noticed that my invoice was over $100 more than what I anticipated. I anticipated paying $389, after taxes and fees, and the security deposit refunded. The invoice upon check out was $515. The rate changed from the rate I had booked in March ($170) to the existing rate of the room for that night ($222), as if the room change was booked under a new reservation made that day. I mentioned this upon check out to the front desk. They said my rate was $222, and when I explained my reservation was made back in March, I had to prove my rate was $170 -- as they were now unable to access my earlier reservation (and the link expired in my check-in email). Thankfully, I had my booking confirmation email still saved and easily accessible. Although the front desk manually adjusted the invoice, I see I have a pending charge on my credit card for nearly $600, which is the higher rate + the security deposit. I called the front desk again, and they claim the charged amount will be the lower rate -- however, I'll have to watch it carefully. We hardly received any apologies for the inconveniences or overcharges. Overall, a stressful stay. From now on, when attending the Cherry Hill area, I'll stay in the neighboring towns and drive an extra 30 minutes than come back here.

The staff was accommodating while staying here. Needed to switch rooms due to the room nott being clean and they switched rooms immediately and that was much appreciated.

Great hotel with a nice view. Close to downtown Philly for the convention center. Would definitely recommend this hotel.

Our stay was terrible. If we could give this location 0 stars out of 5 we DEFINITELY would. We booked the pool room suite, suite 130, for two nights. Immediately upon arrival we noticed several big problems. For one, the toilet would barely flush, the ironing board provided in the room is basically a sliding board, and the hot water in the shower did not work. We tried to overlook these issues, and then, unfortunately more issues became apparent. The bed smells like mold and began to trigger health issues with my wife, the jacuzzi tub had mold coming out of the jets, was dirty, and you could not turn the hot water completely off. The refrigerator in the room was broken and so much more. When we spoke to management they shrugged it off and told us to ”e-mail management” which we did. We never heard anything back and when we contacted them again for follow up they hung up. This place is a nightmare and is not worth the price.

O quarto é bem grande, porém tudo cheira bastante a cigarro, o sofá, a roupa de cama, tudo. As instalações são boas, a torneira do banheiro estava com defeito. O grande problema foi realmente o cheiro de cigarro.

自駕交通方便，在郊外，夜裡不斷有車子開到，有一點吵。 早餐是簡單的西式早點，能吃飽。人很好 開車幾公裡外有Walmart，裏面還有中餐，panda kitchen 和express，味道還可以，沒有奇怪的flavor，一份三菜一飯的盒飯大概12-15🔪 趕路歇個腳沒問題