Hotel berhampiran Centerville Baptist Church, Chesapeake

Awesome

Delta was a new hotel for me, but I was very impressed. The hotel was very clean and appeared to be relatively new in construction. The room was perfect for a quick business trip, and was well maintained. The bed was surprisingly comfortable compared to many of the other hotels that I have stayed in during my business trips. The staff was even able to provide me a microwave for room upon request. The 7th floor has a pantry with snacks and drinks that is accessible to Elite members. Easy access to the highway, and close to WaWa; that might be important to some travelers. The made to order breakfast options were excellent, and the staff was courteous and very helpful. I will definitely try to book here on my next trip to Norfolk.

房間很乾凈

Where to start...we booked a room for 2 adults and 2 children a couple days in advance of our stay directly with Hilton by phone. When we arrived on-site after a 16 hour car ride we were told ”we're not sure how this happened, but we don't have your room”. WHAT? Our confirmation email stated we had reserved a room for that night for 2 queens. The woman at the desk had no viable options except if the 4 of us slept together in a king bed. Instead of trying to help us, loyal Hilton Rewards customers, find a solution or even another nearby Hilton property to stay at, she told us to go outside and call some other hotels or walk next door. Having no other options that's what we did, and found the Comfort Inn nearby with helpful staff and a cheaper rate. And complimentary breakfast. I was beyond disappointed, not only with the fact that our reservation was not honored, but also with the poor treatment and lack of assistance by the front desk. I have never experienced this at any other Hilton property. I would never stay here again on principal. To add salt to the wound, we contacted Hilton, waited on hold, and finally spoke to a representative and opened a case #. We were supposed to be contacted within 48 hours but alas, 8 days later we had to call back and again wait on hold for another 30+ minutes. At this point we were told it was OUR fault that our reservation was given away because we arrived late. This was never communicated when we made the reservation, on the confirmation email, OR when we were turned away at the reception desk. Plus, in 10 years and dozens of reservations, (including one 7 days prior in Savannah GA) this never came up. In short...I would recommend finding a different hotel. As a result of the total lack of customer service in this instance on behalf of this property and Hilton in general, I will be staying elswhere from now on.

Was nice stay clean quiet respectful employees I’d return 🤙🏽🤙🏽😁 good prices

I just returned from a 7 night stay for business. Rooms are well appointed and the beds and bedding are very comfortable. I have stayed at this hotel several times in the past year and the beds are always great. The front desk staff are friendly and helpful. And there is a nice gym. I'd like to thank Breeze for her thoughtful and efficient customer service every morning at breakfast. When I left my credit card at the restaurant on my last day, she ran up 2 flights of stairs to catch me so I wouldn't leave without it. Thanks again!

This hotel was absolutely beautiful. From the stay, to the staff, the brunch, everything was top tier. The location is great, near a lot of restaurants and chill spots with good vibes. Would definitely recommend and we will definitely be returning. We've found a go to spot when staying in Norfolk.

Bed frames were dusty when the mattress slide a bit . But the rest was good