Hotel berhampiran Great Bridge Battlefield and Waterways History Foundation, Chesapeake

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

房間很乾凈

The front desk worker was diligent about ensuring we had the rollaway bed we requested. The breakfast was nice and the worker went out of his way to find more oatmeal options for my picky kid. All in all we were very happy with the service we received.

I just returned from a 7 night stay for business. Rooms are well appointed and the beds and bedding are very comfortable. I have stayed at this hotel several times in the past year and the beds are always great. The front desk staff are friendly and helpful. And there is a nice gym. I'd like to thank Breeze for her thoughtful and efficient customer service every morning at breakfast. When I left my credit card at the restaurant on my last day, she ran up 2 flights of stairs to catch me so I wouldn't leave without it. Thanks again!

We were under the weather, and although when you’re not feeling your best you want to be snuggled in your own bed, we were very comfortable with our stay. As with any city center stay, the additional parking fee was expected but not quite appreciated. But with the friendly staff, nice clean room and common areas-all in all, recommended!

This hotel was absolutely beautiful. From the stay, to the staff, the brunch, everything was top tier. The location is great, near a lot of restaurants and chill spots with good vibes. Would definitely recommend and we will definitely be returning. We've found a go to spot when staying in Norfolk.

I was so happy that I was referred here by a member of Marriott Sheraton. Everyone was friendly and helpful. The women at the front desk were so nice to us, it felt like we were family and were happy to see us. It was nice to see Loraina from Courtyard Marriott where we had stayed months prior. Breakfast was plentiful but extra special with DeeDee checking on everyone as if it was her home. I requested a quiet room, and was not disappointed. I slept great, although my son heard the tram car on occasion. This hotel will be my first choice should I return to Norfolk.

My family and I needed a short stay in Norfolk and I found this place. When we arrived, we were greeted nicely. I needed adjoining rooms, but the hotel was booked. The lady at the front desk accommodated me very nicely and I was happy. The breakfast was good and plentiful. There was access to water, tea and coffee at all times. And we were very close to the outlets. I recommend this place.

This hotel was clean, and the front desk staff welcoming. Be advised that there are no suites at this hotel with 2 beds. The 2-Queen rooms are smaller than the standard 2 queen rooms at other hotels, and they do not include an unholstered chair or corner desk with desk chair. Instead, there's a nightstand sized bureau, a long table under the walled TV, a desk chair, and a backless cushioned stool chair. Maximum occupancy is 4. I had offered an overnight stay to my niece and sister who wanted an extra day in the area for the beach and was surprised to find upon check-in that there was no sofa bed in my 2 Queen room. We reviewed the Hotel's online photos which were very misleading, since none of the 2 bd rooms are suites or include a sofa bed. Be advised that the suites have 1 King bd and a sofa bed in a studio or separated configuration. The separated configuration only has an upholstered chair. Breakfast was adequate, clean and nicely labeled, and the free airport shuttle was great. I could have paid less at another hotel for more room and the room accommodations I received though.