Hotel berhampiran Jos A. Bank, Chesapeake

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

房間很乾凈

This hotel was absolutely beautiful. From the stay, to the staff, the brunch, everything was top tier. The location is great, near a lot of restaurants and chill spots with good vibes. Would definitely recommend and we will definitely be returning. We've found a go to spot when staying in Norfolk.

I was so happy that I was referred here by a member of Marriott Sheraton. Everyone was friendly and helpful. The women at the front desk were so nice to us, it felt like we were family and were happy to see us. It was nice to see Loraina from Courtyard Marriott where we had stayed months prior. Breakfast was plentiful but extra special with DeeDee checking on everyone as if it was her home. I requested a quiet room, and was not disappointed. I slept great, although my son heard the tram car on occasion. This hotel will be my first choice should I return to Norfolk.

Very clean and amazing customer service.

This hotel was clean, and the front desk staff welcoming. Be advised that there are no suites at this hotel with 2 beds. The 2-Queen rooms are smaller than the standard 2 queen rooms at other hotels, and they do not include an unholstered chair or corner desk with desk chair. Instead, there's a nightstand sized bureau, a long table under the walled TV, a desk chair, and a backless cushioned stool chair. Maximum occupancy is 4. I had offered an overnight stay to my niece and sister who wanted an extra day in the area for the beach and was surprised to find upon check-in that there was no sofa bed in my 2 Queen room. We reviewed the Hotel's online photos which were very misleading, since none of the 2 bd rooms are suites or include a sofa bed. Be advised that the suites have 1 King bd and a sofa bed in a studio or separated configuration. The separated configuration only has an upholstered chair. Breakfast was adequate, clean and nicely labeled, and the free airport shuttle was great. I could have paid less at another hotel for more room and the room accommodations I received though.

I recently stayed at The Bay Inn and was thoroughly impressed. The room was quaint, exuding a cozy charm that made me feel right at home. The cute courtyard added a delightful touch to the experience—perfect for enjoying a morning coffee or winding down in the evening.The location was unbeatable, putting me within easy reach of everything I wanted to explore. Best of all, it offered terrific value, making it a top choice for anyone looking for quality without breaking the bank. Highly recommend!