Hotel Chesapeake dengan Kolam Renang

Hotel ini sangat bersih & kakitangan sangat baik & akomodatif. Walau bagaimanapun, bilik kami tidak siap sehingga selepas 7:00 malam. Saya dijanjikan bayaran balik yang tidak pernah berlaku & masih belum menerima kredit untuk caj misteri pada kad saya yang tidak saya benarkan.

We came in really tired and my gps didn’t lead us to exactly where we wanted to go but this is where we ended up. It was a good nights sleep. So good when Max asked if we need to stay another day we quickly said yes! We explored the area and came “home” to another great night. Wesley was excellent as well with his customer service. He answered some of my questions. I also loved the Waffle station at breakfast. There was 3 different flavors offered. Then the next day a fourth flavor that replaced one of the other flavors. We will definitely be returning

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

조식도 맛있고 세탁기등 편의시설이 있어 장기숙박시 매우 편리합니다. 직원들도 친절해서 추천합니다

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

When we arrived I went in to check in and there was nobody at the front desk. I stood there for 2-3 minutes before a man came from near the elevators and checked me in. He was not that friendly and said very little. Our room was ok, typical setup for this type of hotel. I still do not understand why some hotels have no vent in the bathrooms. After taking a shower it all steam and have to open the door to be able to use the mirror. There were a few signs of wear and tear mainly in the bathroom. The breakfast was decent, cold cereals, waffles, bagels, eggs and sausage. It was a quick stop for us. There are a few chain restaurants very close by. When I went to check out there nobody at the front desk and I was not going to wait for someone so I put my keys behind the desk and left.

I rented two rooms for family for my daughter’s wedding. I recommended the hotel to other friends for the wedding as well because I’ve always had good luck with Homewood Suites. This is nothing like them at all. The rooms were dirty and when my mother checked in the next day after we arrived the room was not only dirty but the bathroom was atrocious. She found dirty rags, used panties and nothing had been touched in that room. I went down and complained immediately and asked for a room change and they couldn’t do it because they were at capacity and didn’t have any rooms available….ok I get it. I asked for somebody to go clean the room. The “engineer” went in removed the items to include the shower curtain and replaced it that was it. I asked them to do a deep clean the next morning when their staff arrived. They didn’t even touch the room…the whole stay through Monday! This was the dirtiest Hilton I’ve stayed at and I have stayed at a lot of them for business and pleasure. So much so that I’m a Diamond Member with over 800k points. Now I know this is not all Hiltons but where is the courtesy of doing the business in which you operate…hospitality! It didn’t feel very hospitable and won’t stay at that hotel again. If you’re looking for a hotel to stay think about using something other than this. I still have not received any response back when I made my complaints and doubt they even care about their customers to respond when it’s necessary. Good luck and hope you enjoy your stay elsewhere!!

The pillow case and sheets had stains. The carpet in the room under the table hasn’t been vacuumed in a long time. The lobby sells like pool chlorine

Very clean hotel .And front desk people were very friendly and after checking in remembered my name and spoke anytime I went thru the lobby .A+ hotel amd highly recommended them next time you are in the area.

地段便捷安靜，房間適合商務出差，寬敞舒適，乾淨衞生，早餐美味。