Hotel Fairfield by Marriott di Chesterfield Township

I have stayed there with my family twice now. Last summer was our first experience there; we needed to travel back to MI again at the beginning of May, so we chose this one again. The hotel staff was very professional and accommodating for both visits. The rooms were exceptionally clean and had the amenities needed for a longer stay. Our breakfast each morning had a lovely selection of fresh fruits, yogurt, cereal, as well as hot items that changed daily. The children in our family especially enjoyed the fresh waffles that are available for you to make yourself. One employee that was there on our last visit was still there to our joy. Her name is Kathy Lippman, she is so attentive to detail in the breakfast area, while still making the time to engage with the diners, it almost feels like you could be in a lovely bed and breakfast with her as your host. We appreciate that the staff makes your stay enjoyable.

We stayed up here for a trip to the Detroit area to pick up a car, a buddy recommended this location as it was new and near by his home and shop in a safe area. The room was outstanding! Great bed, comfy, and very clean. The bathroom was a disappointment. I get it, it’s a hotel! But at least hire contractors who know how to caulk the room and finish the plasterwork properly. Also, this is 2020, why they used a tiny bathtub instead of just making it a walk in shower is beyond us. Other gripe was the shower rod bar was repeatedly lowering and again, hoses with caulking and looked like a massive hack job. Otherwise great hotel, would stay again.

If you are looking for a location with the customer in mind, this isn't the place. My husband had business in Michigan and the company booked us at this site. I tagged along for some time away. The facility is clean, but the service is lacking. We needed a late checkout on the final day we were there as his meeting didn't end until the same time as check out. I wanted to be able to stay in the room and load the truck when he got back...we only needed an extra hour. I started calling the hotel two days before we'd arrive to see about the late check out. I was told I had to call back the next day as there was no one there to authorize it that day. So I called the next day only to be told they couldn't do late check-outs until the morning of departure. What? That is crazy. We needed to know before then as the check-out time determined when we'd have to load the vehicle and if I'd have a place to wait for him. We checked every day to see about the check-out time only to be told they couldn't tell us anything. The day before we were to leave, the desk clerk told us we should be able to arrange a late check-out that evening. When we came back from dinner, we asked about the check-out again. This time, the desk clerk, who was lounging in the chairs in the lobby, told us we couldn't do a late check-out until the next day and she didn't know why the earlier clerk would have told us we could do it the evening before. So I called the front desk at 12:15 a.m. to request the late check-out and was politely told it would be no problem and it was arranged immediately. Give me a break. I can't believe they couldn't do a late check-out earlier in the week. The company hosting the meetings my husband went to told him they'd had the same issue with the hotel in the past when they requested late check-outs for spouses attending with their spouse. In addition, in-room amenities are missing. No coffee maker is available nor is there one you can get from the front desk. They keep carafes of coffee and ”hot” water in the lobby. The water was lukewarm at best and the coffee was the worst I've ever had. It looked and tasted as if it had been sitting in the carafe since the day before. No closet to hang clothes in the room nor drawers to put anything in. They have storage under the bed and some pegs on the wall to hang things as well as hangars above the refrigerator that are too short to put much on. Our bathroom door wouldn't stay open so we had to block it open with the Kleenex holder. The small working area is next to the register for the heating/cooling so either warm or cold air blows on you while you are working. We saw very few guests staying at this location. Maybe if they kept their customers in mind, they would have more business. I hope my husband's company picks a different location for future stays.