Mercure Chiang Mai

The night shift staff who checked me in such as check out provided excellent service and were very friendly. However, some other staff walked past me without greeting me, which made me feel a bit ignored. The breakfast was amazing and offered great value. Overall, I had a pleasant stay.

Stayed here with my sister and it was good. The location is slightly far from the old town but still good. It’s really close to the airport which is great. The swimming pool was good and the staff were extremely helpful. I would recommend it.

A slightly old hotel with services that are suitable for the Accor group. Fast check-in, spacious room, many breakfast options, clean swimming pool. Bathroom with enough hot water, cold air conditioner. The disadvantage is that the location is a bit far from everywhere. Breakfast has many choices and the taste is quite good

Stayed here during my January trip to Chiang Mai. The hotel has a classic, slightly older charm, and overall it was a okay for the prices for easy get off exploring the city. What I liked: ✔️ Spacious room with everything needed for a short stay ✔️ Convenient location, easy to get around Chiang Mai by car or ride apps ✔️ Quiet atmosphere What could be better: • The hotel feels a bit dated and could use some renovation • Cleanliness was acceptable • Facilities are basic compared to newer hotels in Chiang Mai • Breakfast selection was okay, the chef and services just basic and a bit grumpy on chef section Overall: A comfortable and practical stay if you’re looking for something simple and affordable, but don’t expect a new or modern experience. Good for short trips where you mainly need a place to sleep.

Clean room. Friendly staff

I think mercure is one of best choices hotel in chang mai

Average hotel. It’s very old in terms of its furnishing and set up but still functional. That said, for its price, it’s still acceptable. Location wise, if you want something away from the hustle and bustle of the congested old city, this is a good option to consider.  What was not acceptable was the cleanliness and service provided - some towels were stained and when we asked for replacements, it took ages to come. Housekeeping on the phone was also not helpful and very critical - hinting that we were asking for more towels than we required.  There was even a baby cockroach running around our bathroom toilet on one of the nights when we got back.

The hotel is a little old but works very well. All the area are clean and the gentle employees. Right beside there’s a coffee shop and a supermarket.

Water leaked from the ceiling and they don’t fix it. They said the towel was stained and charged 500 Thai Bhats (approx. USD 16) for a piece of towel that looked like it’s been in service for half a century. I have no issue paying a fair value of a towel for staining it. In this case, the fair value is clearly less than a dollar and they charged USD 16. It’s been nearly 2 months and I just felt that other people should know about this hotel so that they can make an informed decision when making a reservation. As for me, this hotel comes to my mind as the top of this list of hotels to avoid.